Duty Manager

Company DescriptionSituated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are bright, colourful, stylish and we are looking for our next Full-Time Front Office Duty Manager to join our hardworking and dedicated crew.Job DescriptionAs someone who loves to create meaningful connections with both guests and colleagues, this role will see you being responsible for the day to day operations of the hotel across all departments. Reporting directly to the Operations Manager, your primary responsibility is ensuring a high level of guest service at all times across the hotel.As a Duty Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Assist with the management of all operational departments as required
• Management of roster, costings and forecasting
• Professional development of Reservation Agents to ensure strong succession planning
• Involvement in and management of setting KPI's for Front Office & guest satisfaction
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.You are able to develop relationships with other department heads across the hotel to ensure a high level of customer service at all times.In return, we will provide you with career development opportunities, a fun and rewarding environment, as well as hotel discounts worldwideQualificationsExperience in Opera Cloud desirable, Microsoft Word and Outlook. You will be available to work varied shifts from early mornings to late evenings, including weekends, overnight and Public Holidays as per our business demands. Prior experience is an asset as is your strong interpersonal and problem solving abilities with an exceptional level of customer service.
** Must have Full Australian Working Rights as this role is not available for sponsorship**Additional InformationWhy work for Accor?
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