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Form of workStep into the world of luxury and entertainment as Gosford RSL Club has unveiled its brand new $50 million masterpiece! As one of the premier Clubs on the Central Coast, boasting over 35,000 members, we are thrilled to welcome you to a realm of unparalleled excitement and sophistication.
At Gosford RSL Club, we don't just promise an experience; we guarantee a journey filled with fun, relaxation, and safety for all our cherished members and guests. Our commitment to excellence has propelled us to the forefront of the industry, earning us not only recognition but also financial triumph.
Behind the scenes, our dedicated and professional management team is the driving force, ensuring exceptional hospitality experiences and fostering an environment where our employees flourish and thrive. We take immense pride in being celebrated as the employer of choice on the Central Coast.
Are you ready to be part of this extraordinary journey? We are on the lookout for a Full-Time Customer Service Manager who will lead the charge in delivering unforgettable hospitality experiences. Your role will be pivotal in supervising, motivating, and developing our team, all while championing exceptional customer service.
Collaborating closely with other Customer Service Managers and the Chief Operating Officer, your contributions will shape the continual success of our club and its facilities. Your passion for hospitality, coupled with a keen eye for detail and operational finesse, will be the cornerstone of your success in this role.
To be successful in this role, we do have some non-negotiables of what you will bring to our team;
🔹 Proud customer service focus: You're dedicated to providing great service and ensuring every guest leaves with a smile.
🔹 Leading and motivating in a team environment: You are approachable and excel at inspiring and empowering your team to achieve greatness.
🔹 Strong communication skills: You're articulate, persuasive, and adept at conveying ideas effectively.
🔹 Understanding of compliance with relevant legislation: You're knowledgeable about industry regulations and ensure adherence at all times. For yourself a valid RSA/RCG Competency card is a must. First Aid is desirable, or you must be willing to obtain before commencing.
🔹 Immaculate personal presentation and grooming: You understand the importance of professionalism and embody it every day.
🔹 Demonstrated Managerial/Supervisory experience: You have a proven track record of success in overseeing food service, bar, gaming, and/or accommodation operations. Let’s say a minimum of 3 years’ experience in a Supervisory or Manager role.
🔹 Strong analytical and reporting skills: Reporting and understanding reports will be part of your normal day.
🔹 Effective time management and organisational skills: You will be able to be in 5 places at once and be able to stay on top of your daily tasks but manage challenges along the way.
🔹 High degree of discretion, integrity, and confidentiality: You handle sensitive information with care and maintain the highest ethical standards from both a customer and employee perspective.
🔹 Availability to work days, nights, and weekends: You're flexible and willing to adapt to the demands of the role. You will join a team of Managers on a rotating roster.
🔹 Conflict resolution skills: You approach challenges with a calm and diplomatic demeanor, finding solutions that benefit all parties involved.
🔹 Computer literacy: You're proficient in using technology to streamline processes and enhance productivity. There are a lot of programs and systems that we use to keep the building running that you will need to learn and use daily.
What can we offer you?
- 5 Weeks annual leave
- Above award pay
- Work along side an experiences management team
- Opportunities for learning and development
If you're ready to embark on an exciting journey with a company that values excellence, innovation, and teamwork, then we encourage you to apply today! Don't miss this opportunity to join the Gosford RSL Club family and make a meaningful impact in the hospitality industry. Apply now and let's create unforgettable experiences together!
