Duty Manager

An opportunity for an experienced, dynamic and energetic Duty Manager has become available to join our passionate team at Value Suites Green Square, a 101-room hotel.

The main purpose of this role is to supervise daily front-desk operations, provide exceptional customer service to guests and assist higher management.

KEY RESPONSIBILITIES:

·   Manage daily operations of the Front Office department;

·   Supervise, train and assist the Hotel personnel to ensure all the Hotel's standards and procedures are met and observed;

·   Ensure close cooperation with all departments and properties regarding daily operations;

·   Ensure all guest requests are accurately actioned with prompt follow through;

·   Create innovative ways to upsell additional services to our guests;

·   Take personal responsibility to ensure that all inquiries are addressed;

·   Manage individual and group reservations;

·   Manage and resolve guest challenges. 

In order to maintain these responsibilities the successful applicant must have:

·       Previous supervisory experience in front office or reservations in a similar environment of a 100 key hotel;

·       Working knowledge of Room Master Property Management System would be highly advantageous;

·       Excellent verbal and communication skills;

·       Be able to work independently and within a team environment;

·       Ability to work to tight deadlines and keep cool under pressure;

·       Excellent attention to detail;

·       Strong organizational skills and ability to prioritize;

·       Microsoft Office Skills (Word, Excel and Outlook);

·       Availability to work days, nights, weekends and public holidays;

·       Exceptional customer service with internal and external guests;

·       Excellent grooming and professional presentation at all times;

·       First Aid certificate or ability to obtain;

To apply online, please click on the appropriate link below.