Endpoint Services - Image management (SOE) & Software deployment

What success looks like in this role:High-Level Description: Looking for Subject matter expert with 8 to 11 years of experience on Modern device management stack including skills on Windows 10 / 11 Image build and operating System deployment methodologies. Hands on experience on creation & update / Refresh gold images along with hardware evaluation / integration is required. Develop / update Task sequence and knowledge on various deployment methods. Proficient knowledge of software / patch deployments required.Responsibilities and Accountabilities:

• Hands on with Image Management services which includes creating customized windows images from source, Windows 10/Windows 11 migration, tier 3 incident management
• Creation, further development and maintenance of SCCM task sequences for OS deployment
• Evaluation of new Windows 10 GPO's
• Strong understanding of VDI infra and provisioning templates

• Represent the Image Management services for the specific account and act as a single point of contact (SPOC) for the customer, internal operations and service delivery teams
• Coordinate critical customer issues as well as new release and change implementations.
• Update and maintain operations manual and contractual reports
• Test and integrate device driver for new hardware models if working as an individual contributor for small to medium sized accounts.
• Strong experience in Software Distribution and Patch management using SCCM / Intune
• Handling co-management & Modern device management is an added advantage
• In-depth work stream experience like mass rollout of software Deployment, incident analysis, resolution, problem definition, analysis and resolution of Deployment failures.
• Detailed Infrastructure knowledge including Server troubleshooting, design, and implementation experience on SCCM current branch / Legacy versions
• In-depth understanding of all SCCM concepts like SCCM Roles, Boundary configuration, site assignment, Client installations etc.
• Awareness of recent technology changes of System Center Products.
• Awareness of SCCM V-Next and windows 10 / 11 Servicing.
• In-depth knowledge of Client OS (Windows 10/11) and Troubleshooting.
• Hand on experience with SOE build via SCCM task sequence and in-place upgrade is an added advantage.

Necessary skills:

• Strong understanding of ITIL, specific to Change & Release management
• Ability and willingness to take direction from technical service delivery lead and Client Executives
• Ability to work in a team environment
• Able to adapt to a changing technical environment
• Ability to coach other members of team in their area of expertise
• Ability to communicate clearly with all team members and end-users
• Ability to work with a sense of urgency
• Customer facing presentation and consulting skills
• Strong knowledge of Microsoft PowerShell

Certifications:ITIL Foundation (optional),Certification on Configuration Manager & Intune (Optional in case of Good knowledge)Additional requirements:

• Australian Citizen
• NV1 Security clearance

You will be successful in this role if you have:High-Level Description: Looking for Subject matter expert with 8 to 11 years of experience on Modern device management stack including skills on Windows 10 / 11 Image build and operating System deployment methodologies. Hands on experience on creation & update / Refresh gold images along with hardware evaluation / integration is required. Develop / update Task sequence and knowledge on various deployment methods. Proficient knowledge of software / patch deployments required.Responsibilities and Accountabilities:

• Hands on with Image Management services which includes creating customized windows images from source, Windows 10/Windows 11 migration, tier 3 incident management
• Creation, further development and maintenance of SCCM task sequences for OS deployment
• Evaluation of new Windows 10 GPO's
• Strong understanding of VDI infra and provisioning templates

• Represent the Image Management services for the specific account and act as a single point of contact (SPOC) for the customer, internal operations and service delivery teams
• Coordinate critical customer issues as well as new release and change implementations.
• Update and maintain operations manual and contractual reports
• Test and integrate device driver for new hardware models if working as an individual contributor for small to medium sized accounts.
• Strong experience in Software Distribution and Patch management using SCCM / Intune
• Handling co-management & Modern device management is an added advantage
• In-depth work stream experience like mass rollout of software Deployment, incident analysis, resolution, problem definition, analysis and resolution of Deployment failures.
• Detailed Infrastructure knowledge including Server troubleshooting, design, and implementation experience on SCCM current branch / Legacy versions
• In-depth understanding of all SCCM concepts like SCCM Roles, Boundary configuration, site assignment, Client installations etc.
• Awareness of recent technology changes of System Center Products.
• Awareness of SCCM V-Next and windows 10 / 11 Servicing.
• In-depth knowledge of Client OS (Windows 10/11) and Troubleshooting.
• Hand on experience with SOE build via SCCM task sequence and in-place upgrade is an added advantage.

Necessary skills:

• Strong understanding of ITIL, specific to Change & Release management
• Ability and willingness to take direction from technical service delivery lead and Client Executives
• Ability to work in a team environment
• Able to adapt to a changing technical environment
• Ability to coach other members of team in their area of expertise
• Ability to communicate clearly with all team members and end-users
• Ability to work with a sense of urgency
• Customer facing presentation and consulting skills
• Strong knowledge of Microsoft PowerShell

Certifications:ITIL Foundation (optional),Certification on Configuration Manager & Intune (Optional in case of Good knowledge)Additional requirements:

• Australian Citizen
• NV1 Security clearance

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ .