Energy Sales Specialist, Retail X

Salary + commission + annual performance review
Hybrid working | 2 days per week in office
Adelaide based
Delivering good energy starts from within
It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers – and for our people.
About the role
You’ll be part of our Energy Sales Specialist team, where you’ll will be at the heart of everything we do - working with customers. You will proactively support new and existing Origin customers with sales activity including win-back, cross-sell, and move and acquisitions, ensuring utility and broadband needs for residential and SME customers are met.
Duties
Guide new and existing customers through the retention, acquisition and move journey, ensuring utility needs are met whilst delivering outrageously good customer experiences
Having a clear focus on delivering and improving the customer experience, demonstrating real concern for the customer
Identify and anticipate customer product needs through curious questioning and effectively resolving those needs through first contact
Understand the product options available and how these can be used to resolve customer needs and/or issues
Skills & experience
Excellent written and verbal communication skills with a demonstrated ability to talk to customers across multiple platforms including phone, email, social and others.
Demonstrated ability to use sound commercial judgement to improve customer experiences, taking into consideration risk and regulatory frameworks and acting within delegation of authority
Be a lateral thinker, thinking for themselves, their team, and the business
Demonstrated sales and negotiation skills.
Sales experience preferred but not essential
Benefits
4 weeks training, ensuring you’ll be fully trained in every aspect of the customer experience
Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers!
Hybrid working environment, opportunity to connect with your team in our CBD office while working from home a couple of days a week
Competitive salary + commission + performance based reviews
Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract.
Free and confidential counselling for employees and family members.
A great high energy team, that encourages interesting, rewarding, and engaging work!
For more information, please contact Allison Wright - ., quote Requisition ID 85787 or apply now.
Origin - Where good change happens
At Origin, we’re powered by people who believe in creating change.
We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.
Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.
Here's a little about us: https://www.originenergy.com.au/about/careers/
Please note unsolicited CVs from agencies will not be accepted.
Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.