Engagement Officer - Volunteer Visitor Program

This is a terrific opportunity to be part of a friendly team and positively impact the lives of older people in the community through the power of human connection.

About this role:

The Engagement Officer - Volunteer Visitor Program is part of our friendly and growth-centred Volunteer Relations team. Working under the direction of the Team Leader - Volunteer Visitor Program, you will bring a commitment to making our community a great place for older people, where they enjoy opportunities to interact, actively participate, and stay socially connected. You will take responsibility for attracting, selecting, onboarding, and supporting volunteers who share our vision that meaningful friendship can change the lives of those who may otherwise experience social isolation and loneliness.

Wesley Mission Queensland (WMQ) is a not-for-profit community service provider funded by the Department of Health and Aged Care (the Department) to deliver the Aged Care Volunteer Visitors Scheme (ACVVS), and in accordance with our partnership agreement, the role is a fixed-term, full-time position until 30th June 2026. 

The role includes:

• Matching the interests and expectations of care recipients to suitable Volunteer Visitors, ensuring appropriate ongoing support so that a positive visiting relationship can be maintained.
• Informing and inspiring key aged care staff to embrace the goals of the Volunteer Visitor program and its value for care recipients, seeking referrals for eligible older people who may potentially benefit from ongoing social friendship.
• Raising awareness of the Volunteer Visitor program, growing the number of matches, and reporting on its success as outlined in the WMQ and Department partnership agreement.
• Creating and strengthening connections with key stakeholders and Aged Care service providers to enhance the reach and delivery of WMQ's Volunteer Visitor program. 
• Providing additional recreational and activity volunteering support across WMQ Aged Care services as required.

Is this you:

A compassionate and customer-focused professional skilled at time management, goal-setting and accurate data reporting, you have exacting standards and respect for working within workplace policies and procedures and Federal Government guidelines. Capable of inspiring others to get involved, you are comfortable communicating with people from different age groups, backgrounds, and circumstances. 

Your qualifications, abilities and experience may include the following in order to be considered for the role:

• A relevant qualification in human resource management, administration, aged care, community services, events management, marketing, customer care, or related fields. 
• Experience coordinating volunteers or understanding the complexities of coordinating a volunteer team.
• Well-developed computer skills, including the MS Office suite and related applications packages.
• Ability to use communication and recruitment-related systems, including CRM or HCM systems, online survey tools, social media, and recruitment websites.
• Well-developed written and oral communication skills, including the ability to communicate with older people with a range of conditions and capacities via a combination of face-to-face, telephone, and virtual methods.
• Sensitivity working alongside people of diverse cultures or people with specific needs and complex vulnerabilities.
• Demonstrated ability to work autonomously and cooperatively as part of an effective team with a positive can-do attitude. 
• Proof of Vaccination Status as required by Legislation, Health Directives or WMQ Policy throughout employment and prior to commencement.
• Current Driver's Licence and willingness to drive in the course of work.
• Relevant probity checks are required by legislation and WMQ policy.

Why Join Us:

Wesley Mission Queensland brings together people who want to make a difference in the lives of others. We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story. We offer our team members:

• Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace!
• Access to salary packaging benefits that enable you to increase your take-home pay
• Discounted allied health services such as nutrition, physiotherapy, occupational therapy, and remedial massage
• Access to discounts on private health insurance, gym memberships and travel
• Flexible working hours and where applicable a hybrid working strategy.

WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples. 

Wesley Mission Queensland respectfully acknowledge the Traditional Custodians of the lands on which we work and live. We acknowledge Elders both past and present, whose ongoing effort to protect and promote Aboriginal and Torres Strait Islander cultures will leave a lasting legacy for future Elders and leaders.

Please note: You will be asked for evidence of your COVID-19 vaccination status as part of your application process as required by Legislation, Health Directives and WMQ Policy.