Engagement Officer - Weipa

About the role

This role is a full-time fixed term contract residential in Wepia with an end date of 31 October 2024.

The role of an Engagement Officer is to effectively and efficiently lead Case Management and In Work Support through high-quality liaison with community leaders, Government and NGO’s organisations and employers. The Engagement officer strives to achieve customers goals, overcome barriers, increase skills, identify training needs, and mentor and support customers to assist their transition from income support to employment sustainability. 

The Engagement Officer is responsible for identifying suitable employment-based projects (activities) that deliver holistic business outcomes for the My Pathway group of entities. In addition, the Engagement Officer assists in driving business growth for the group by effectively promoting and marketing all parts of the business and My Pathway models, services and products to all stakeholders ensuring ‘many outcomes from one transaction’.

What you’ll need to be considered

Essential:

• Excellent communication (written and verbal), consultation, negotiation and coaching skills.
  • Exceptional understanding of the Community Development Program and other labour market programmes.
  • Current and relevant experience with working with Australian Indigenous communities and peoples.
  • Excellent knowledge of Indigenous culture & ethics with the ability to communicate and engage Indigenous communities effectively
  • Proven success in Case Management, Consultation and Post Placement Support
  • Highly developed problem solving, research, conceptual skills with the ability to develop practical and forward-thinking operational plans and solutions.
  • Proven ability to develop community relationships to generate new business and or improve productivity and efficiency.
  • Ability to develop practical and forward-thinking solutions to problems arising in the course of implementing change.
  • Ability to work collaboratively and effectively within the Cook Region team to achieve the desired outcomes of the group’s entity.
  • A natural forward planner who critically assesses own performance.
  • Driver’s Licence and relevant Child Suitability Card or ability to get one.

Desired:

• Technology literate including sound skills in using Windows based software, Internet, Email.
• Significant understanding of the complexity and nuances of working with industry and government departments.
• Sound understanding and experience in Australian Indigenous protocols, practices and affairs.
• Skills and/or qualifications in Employment Services, Community Services and/or Administration.

Your new company

My Pathway is a vibrant, inclusive, and sustainable social and economic development organisation delivering services from the Torres Strait to Tasmania. We have grown from small beginnings in 2007 to employ 950 staff nationally who develop people, connect them to opportunities and help communities to grow.

Our businesses deliver employment services, training, business mentoring, community projects and facility services through a mix of government and private contracts. We also fund regional and remote enterprise development through our not-for-profit organisation, Community Owned Enterprises (COE).

My Pathway is built on relationships with our staff, our clients, our partners and the communities where we work. We believe that together, we can achieve our purpose to create positive social and economic impacts.

Some of the benefits of working for My Pathway include

At My Pathway we’re invested in people and support a culture that is based on the values of respect, accountability, collaboration, empowerment, innovation, and communication.

We believe there is strength in diversity and embrace the geographic, social and cultural diversity experienced in our business with the focus on developing, connecting and helping others to grow.

Our key benefits:

• Flexible working arrangements
• Employee rewards retail discount program
• Professional development opportunities
• Employee assistance program
• Workplace health and wellbeing initiatives
• Paid parental leave

As part of our recruitment process you will be required to consent to a National Criminal History Check, and where applicable to your role a Working with Children Clearance.

To apply for this career opportunity please click apply via Seek and attach a copy of your resume and cover letter. Applications close Tuesday, 26 March 2024, however we reserve the right to close the position earlier than stated.

Aboriginal and Torres Strait Islander persons are encouraged to apply.