Escape Room Assistant General Manager

Escape Manor, Brisbane’s premier real-life Escape Room experience is seeking a dynamic and organised Assistant General Manager to assist the General Manager to provide a consistent, high quality, immersive experience for our guests, with great potential for advancement.

Requirements:

• Ability to build, lead, and inspire a team  
• Experience in managing staff to achieve a corporate mission
• Experience in upholding corporate values
• Experience in recruitment, selection, training and development
• A demonstrated understanding of business requirements
• Experience in rostering a flexible team to meet varying work loads
• Ability to solve problems under time pressure
• Ability to understand the details of Escape Rooms
• Excellent communication and reporting skills
• Available to work a flexible work week, including evenings, weekends and school holidays
• Hospitality experience is an asset
• Experience in building maintenance (rooms/mechanical/electrical) is an asset

Additional requirements – The Assistant General Manager will also be required to lead shifts and host Escape Rooms:

• Lead and direct the shift team to ensure a first-class guest experience
• Provide a welcoming guest reception and farewell
• Ability to engage and impress all types of guests
• Handle and reconcile payments
• Respond to guest enquiries
• Serve drinks in our licensed lounge (RSA required)
• When required, host Escape Rooms with flair and precision

We request a cover letter to address how you meet the requirements as well as your CV. Show us your awesome skills and personality and let us know your favourite Escape Room experience!

Applicant assessments will commence in early May.

For more information on our business please see www.escapemanor.com