Assistant General Manager - Southport

Join the Fastest Growing Fitness Industry in the World!

Here at Planet Fitness, we are the home of the Judgement Free Zone. Where we provide a clean, comfortable and non-intimidating environment for all of our guests. We do not cater to powerlifting or body building but more so general fitness as most of our members are first-time gym-goers. We believe everyone’s fitness journey should feel rewarding and celebrated. We’re not a Gym. We’re Planet Fitness! 

Job Description:

As part of the Planet Fitness team, you can expect to be working in an energetic, customer-focused environment where we leave egos at the door, and our management lead by example. Training is provided both in person and virtually, with the leadership team providing continuous support for personal and professional development. Benefits include a free Black Card Membership, unlimited access to a wellbeing portal for team and their families, appreciation events and an abundance of internal career progression opportunities as we expand across Australia. Planet Fitness managers are expected to have a healthy lifestyle attitude, desire for improvement, be energetic, enthusiastic, and ready to create a fun, welcoming and supportive atmosphere for their team and members. 

Planet Fitness, is one of the largest and fastest-growing global franchisors and operators of fitness centers with more members than any other fitness brand.The main function of the Assistant General Manager (AGM) position is to directly assist the General Manager (GM) with managing and controlling the day-to-day operations of the gym according to set policies, procedures and business practices. The position reports directly to the GM of the gym and, at the desire of the GM or upper management, can provide supervision to all front desk, customer service, maintenance and fitness training personnel of gym. The position is accountable for achieving the desired goals and expectations of the gym second only to the GM and upper management. The position is also intended as a means of development, training, preparation and succession for the GM position.  

Duties include, but are not limited to:

• Actively promotes the philosophy, mission statement and vision of Planet Fitness
• Assists the GM in the entire operation of the club according to defined policies
• Responsible for contributing to the completion of all administrative tasks and reports
• Assists in supervising all team members
• Schedules staff to adequately cover needs
• Assists in training new team members
• Assists in probationary, 6 month and 12 month team evaluations
• Assists with the responsibility for member service
• Assists with the responsibility for cleanliness and appearance of the club
• Authorizes PO log expenditures at the direction of the GM
• Accepts applications and assists in interviewing candidates
• Assists with maintaining attendance records and other records required by law
• Assists with approving time sheets and coordinates submittal with payroll
• Contributes to local marketing efforts at the direction of the GM or Senior Leadership
• Meets and greets potential members and provides them with a tour of the club
• Assists with handling member problems and questions
• Assists with ensuring the club opens and closes promptly
• Pitches in and performs a variety of tasks as needed

Job Requirements / Certifications:

• Must be currently CPR certified and provide club with a copy of the CPR certification   

• Must have your WWC (working with children) certificate/ number NSW & VIC, Blue Card QLD from employment commencement date or proof that the process has started. 

• Must have completed a National Police Check certificate. NOTE- The NPC Certificate must be within 12 months of application date. 

Skills Required:

• Ability to learn, perform and oversee every job function in the Club
• Demonstrates excellent communication and organization skills 
• Demonstrates a good understanding of PC business application programs (Microsoft Office)

Special Characteristics:

• Demonstrates strong leadership and supervisory qualities
• Demonstrates a take-charge attitude and champions change
• Demonstrates a willingness to pitch in, do whatever is need, and a drive for results  
• Demonstrates enjoyment and ease at working with people

Key Performance Indicators / Weight Factor:

• Revenues  
• Net Expense
• EFT Rate
• Close Rate
• Black Card Sales Rate
• Retention Rate
• Fitness Training Rate
• Merchandise Sales Margin
• Payroll % of Revenue
• Surveys
• BER Inspections
• Non-billing membership percent
• Leadership
• Personal Development

Core Values:

• Bravissimo – Confidence to take calculated bold actions.
• WOW Factor – delivering a member experience that exceeds their expectations.
• WHIM – world class, humorous, inspirational & memorable.