Assistant General Manager - Spicers Hidden Vale

We are seeking a dynamic and experienced individual to join our team at Spicers Hidden Vale as our Assistant General Manager.

As the Assistant General Manager, you will play a crucial role in supporting the overall operation and management of our luxury hotel. You will work closely with the General Manager to ensure the highest standards of service, guest satisfaction, and operational excellence.

About Homage Restaurant

Set on 12,000 acres, just one hour from Brisbane and upon some of the most fertile farming soil in the Southern Hemisphere, Homage Restaurant has a real sense of place. With offerings from an outdoor coal pit, smokehouse, wood-fire and rotisserie. Sustainability is at the heart of everything we do - including sustainability of our people. 

We have an 89 bed market garden, fermentation room, orchard, bee hives and free range farm onsite, meaning that much of the produce is from Spicers Hidden Vale itself and anything that’s not, is collected directly from nearby farms. It's the small things, like ‘family meal time’ before service, having the opportunity to work outside in the garden and interacting with our guests that make the difference.

Key Responsibilities

• Assist in overseeing the day-to-day Hotel operations in the absence of the General Manager; 
• Strong hands on focus within the Food and Beverage department; 
• Collaborate with department heads to maintain and enhance service standards, ensuring a seamless and luxurious guest experience;
• Foster a positive and collaborative work environment, leading and motivating staff to deliver exceptional service;
• Implement and uphold the hotel's policies and procedures, ensuring compliance with industry standards and regulations;
• Contribute to the development and execution of marketing and promotional strategies to drive revenue and enhance the hotel's reputation;
• Monitor and manage financial performance, budgets, and expenses to achieve profitability goals;
• Actively providing overall hands-on management of the business, and ensuring all reporting requirements and administrative tasks are completed using approved business systems.

Qualifications

• Strong experience as a Food and Beverage Manager or an Assistant General Manager from either a luxury or boutique hotel;
• Proven experience in a leadership role within the luxury Hotel industry;
• Come from a food & beverage background, preferably fine dining;
• Sound understanding of hotel operations, guest service, and industry trends;
• Excellent interpersonal and communication skills, with the ability to build and maintain positive relationships with both guests and staff;
• Demonstrated ability to make sound decisions and solve problems in a fast-paced environment;
• Passion, energy and enthusiasm and a proven track record of leading, motivating and growing successful and loyal teams;
• Proficiency in hotel management software and Microsoft Office Suite.

For a confidential discussion please contact Emma Martin our Talent Acquisition Manager on 0434 134 *** ***********@spicersretreats.com