Event Manager

Are you curious, outgoing and warm? Pier One Sydney Harbour is looking for you, someone with a passion for events, attention to detail and more! We embody an ethos where mind-blowing service comes from your personality and style, not from a hotel manuscript.

Your opportunity:

A fantastic opportunity is available to join our talented Events team, at an exciting time of growth and development for our brand. The Event Manager will have an exceptional opportunity to take ownership of all corporate events at Pier One Sydney Harbour Hotel.

You will be able to develop your skills while being motivated by the Sydney lifestyle, surrounded by major Sydney icons. With no two guests being alike, our service style reflects this. We believe in delivering mind-blowing services, tailored to the unique needs of our guests.

Reporting to the Director of Events, core work activities include:

• Ensures that corporate events are seamless through following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Follows up with customer post-event.
• Responds to and handles guest problems and complaints, while using personal judgment and expertise to enhance the customer experience.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Performs other duties as assigned to meet business needs.

Skills, Education and Experience:

• A genuinely warm & welcoming demeanor
• Personable communication skills
• Display a growth mindset
• Believe in the benefits of energising and motivating others
• Display a passion for both the Hospitality and Event industry
• A desire to innovate and create, our guests come to experience a life less ordinary.
• Relevant qualifications in Hospitality, events and/or similar discipline with 3-5 years minimum experience within the Event industry.

Perks and Rewards:

• Discounts on hotel rooms within the Marriott International group.
• Build a large network within the event industry.
• Fantastic flexible working policy.
• Discounts on food & beverage, including our hatted restaurant - The Gantry.
• Endless training opportunities produced by Pier One Sydney Harbour and globally recognised programs by Marriott International.
• Wellbeing & mindfulness programs to ensure you stay healthy.
• Recognition programs to motivate you.

Join our team by clicking apply today! Please note full AU working rights are required and only suitably experienced candidates will be contacted for interviews. No agency assistance is required at this time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.