AddressAbout Orthopaedics SA:
Orthopaedics SA represents the largest private orthopaedic group in South Australia, boasting a team of 23 specialists dedicated to providing expert medical care for patients of all ages. Our specialists are supported by a professional team, including administration, nursing, and management staff, all committed to delivering premium service.
The Opportunity:
We are seeking an experienced administration professional to join our dynamic and rewarding healthcare environment. This role is ideal for someone looking to advance their career and who thrives in efficiently managing a busy practice, providing exceptional customer service, and building strong, trust-based relationships.
Key Responsibilities
Executive Support:
- Provide comprehensive one-to-one support to an Orthopaedic Surgeon, including managing schedules, coordinating appointments, and preparing for meetings and presentations.
- Act as a liaison between the surgeon and other medical staff, patients, and external partners.
Multi-Site Coordination:
- Efficiently manage responsibilities across multiple locations, adapting to the unique needs and protocols of each site.
- Ensure seamless communication and coordination between sites.
Clinic and Theatre List Management:
- Schedule and organize patient appointments and surgical bookings.
- Coordinate with medical staff to ensure smooth operation of clinics and theatres.
- Manage cancellations or rescheduling as needed, ensuring minimal disruption to services.
Patient and Operation Accounts Management:
- Oversee patient billing and invoicing, ensuring accuracy and timeliness.
- Handle insurance claims and liaise with insurance providers as necessary.
- Keep accurate records of all transactions and patient accounts.
Patient Liaison:
- Serve as the first point of contact for patients, providing information and assistance.
- Address patient inquiries and concerns, ensuring a high level of patient satisfaction.
- Maintain confidentiality and sensitivity in all patient interactions.
Document Preparation and Management:
- Produce high-quality typed correspondence, including patient letters, operation notes, and medical reports.
- Ensure all documentation is accurate, up-to-date, and complies with legal and organizational standards.
Additional Support to Other Practices:
- Provide support to other practices within the organization as required.
- Adapt to different team dynamics and work environments, maintaining a high standard of professionalism.
Continuous Improvement:
- Actively seek ways to improve processes and workflows within the practice.
- Contribute to team meetings and organizational initiatives aimed at enhancing service delivery and patient care.
