Facilities Activation Support Officer

Full Time Permanent Position

Band 4  - Salary Range $70,018 - $74,233 per annum + 11% Super + ADO

Salary offered will depend on level of skills and experience

About Melton City Council

The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.

We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.

The Opportunity

The Leisure Centres team fits within the Recreation, Facility Activation Business Unit with this position reporting to the Coordinator Leisure Centres. 

This position requires a highly motivated and enthusiastic person that enjoys dealing directly with the community and displays a high level of communication and customer service skills.   

Support the activation opportunities that encourage active participation that will contribute to the success of Council’s Corporate Plan, Health & Wellness Strategy by providing opportunities for healthier lifestyles choices. This role will build strong relationships with both internal and external key stakeholders. This includes members of the general community, indoor sporting groups and tenants, education sector, contractors, Council’s internal Business Units and Senior Management.

Key Responsibilities

• Provide timely and accurate information with general customer enquiries and provide information on how to access services and programs conducted at the stadiums.
• Provide support with the day-to-day operations of the stadiums which includes but is not limited to front reception desk, kiosk and bookings as required.
• Provide administrative support including, collecting and mailing of correspondence, maintaining data bases and cashiering functions.
• Act as an interface with a range of community and Council users of the stadiums.
• Assist with the allocations and Licence Agreement processes. 

To view the Position Description, click here.

About you

To be successful in this role you will have the following:

• A post-secondary qualification with on-the-job training or lesser qualification with experience in the provision of high-level customer service
• Demonstrated ability to deliver high quality customer service and good communication skills are 
  essential. 
• Ability and willingness to undertake a range of multi skilling tasks that support the Leisure Centres operations.
• Effective and exceptional communication skills with a wide variety of people to gain their co-operation is essential.
• Must hold or be able to obtain an Employee Working with Children Check.

Culture and Values

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture 

Benefits

There are a number of great reasons why our people love working at Melton City Council: 

Staff Benefits | Melton City Council

• 13 ADO's (Accrued Day Off) per year
• 4 weeks and 2 days annual leave (As of 1st of July 2024 will increase to 5 weeks) 
• Flexible Working Hours
• Extensive Career Development & Leadership Programs
• 16 weeks Paid Parental Leave (Super is paid during parental leave) 
• 3 weeks Paid Secondary Carer Leave
• Family Room available including Breastfeeding Facilities (Melton City Council | Australian Breastfeeding Association)
• Wellbeing initiatives
• Subsidised Uniforms

How To Apply

If you require further information about the position, please contact Trudy Martin Coordinator, Leisure Centres on 9747 5320. 

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise. 

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any COVID-19 Public Health Orders applicable to Local Government employees and Council’s COVID-19 vaccination policy which require employees to provide documentary evidence of their vaccination status before attending the workplace.

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.

 Applications close 11:59pm Wednesday 20 March 2024.