Address What success looks like in this role:
May function as team or site leader providing direction to other technicians
Performs server and storage break and fix.
Provides support for Enterprise products
Desk side support specialist
Provides support for enterprise storage products
Supports Networking products - including Cisco certification requirements
Provides support for Payment systems products and Unisys core-CMOS products
May have project management responsibilities for smaller projects
Possesses other, high skilled, specialized technical skills.
Provides support for software, hardware and networking support for desktops, laptops and servers
Provides maintenance and support on legacy products
Installs and maintains PCs and associated software, networks, servers and peripherals
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Perform IMAC and exposure to project management
Support Unisys Legacy products
You will be successful in this role if you have: NV1/NV2 Clearance required.
High school degree required
2-4 years of hands-on technical experience
Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience.
Bachelor’s degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience
Active directory/exchange server and operating systems knowledge
A+ certification a plus
Specific manufacturer certification as required, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA certifications, and NETWORKPLUS and for legacy products, must have current product training.
Knowledge of client specific internal procedures and service delivery requirements.
Advanced degree of knowledge of hardware and software including Unisys/Microsoft/Network operating systems and advanced troubleshooting capabilities on software and hardware problems including DTS, Legacy systems, storage systems and interconnectivity problems
Ability to test and certify mainframes and/or servers with associated peripherals s
Police or criminal background verification may be required.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at ***************@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ .
