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Job Description Summary
We are seeking for a Field Service Engineer based in Brisbane to join our Field Engineering Team. Your core focus will be to provide on-site support on software and hardware, carry out field and depot repairs, preventative maintenance, performance testing and electrical safety testing of company related electro-medical equipment.
Primary Responsibilities:
- Provide on-site software and hardware support for major metropolitan and regional hospitals in local territory.
- Servicing customers’ instruments onsite or at the depot as required whilst ensuring product repair turnaround goals are achieved.
- Plan, schedule and communicate Preventative Maintenance visits and breakdown visits to fit in with the customers’ requirements.
- Comply with Preventative Maintenance, service agreement and support SOP’s.
- Responsible for documenting all work (accurate and up to date) carried out in relation to remediation, repairs, preventative maintenance, calibration, performance, and electrical safety testing in accordance with company guidelines.
- Participation in training courses on specialized topics, locally or overseas as required.
- Ensuring relevant skills and knowledge are maintained to accomplish acceptable performance.
- Maintaining knowledge and understanding of the latest Australian Standards relating to electro-medical equipment.
- Responsible for setting and agreeing individual personal objectives with your manager and actively participating in the performance appraisal of those objectives.
Skills and Experience:
- Strong technical knowledge, troubleshooting, interpersonal skills, as well as time management.
- Ability to understand information accurately and to thus focus/ prioritize the team as appropriate.
- Ability to positively contribute to a team environment, supporting others as well as working independently even under pressure.
- Ability to build and maintain strong relationships with people at all levels, internally and externally.
- Well organized, process oriented and diligent with an eye for detail and quality.
- Flexible and adaptable with capability and willingness to embrace change.
- Previous medical device repairs experience highly desirable.
- Strong written and verbal communication skills.
- Current unrestricted driver’s license and a own motor vehicle.
Relevant qualifications
- Electronics/ Mechatronics/ Engineering certificate/diploma or degree preferred.
- Understanding of computers and assigned software.
- SAP, Salesforce or ServiceMax experience advantageous.
Travel requirements
Interstate and overseas travel may be required from time to time at a short notice.
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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