Field Service Engineer

We are looking for a Service Engineer to take on a challenging job in a global and innovative company. You will be given the opportunity to work with highly advanced, market leading analytical solutions in a strong cross-functional and multi-cultural environment.

The role is NSW based and can be located working from home in for instance, Woolongong, Newcastle, Dubbo or Wagga as frequent travel will be required. Primary workload will be NSW region based but interstate travel will also be required.

The job

FOSS Pacific is part of the FOSS Group, a worldwide leader and supplier of dedicated analytical solutions to measure and control the quality and production of agricultural and food products. FOSS Pacific has offices in both Australia and New Zealand.

Reporting to the Service Team Leader based in Brisbane, you will be working in a small team of specialists, providing service to our customers within the Feed and Forage, Dairy, Wine, Meat, Grain, and Laboratory market segments.

Primary tasks

As a FOSS Service Engineer, you will:

•            Provide onsite breakdown repair support to our customers.
•            complete instrument installations,
•            train customers in the use of their FOSS equipment,
•            help plan and schedule your service work
•            provide rapid remote support,
•            complete preventative maintenance services and,
•            maintain good inventory control of your stock of spare parts

Qualifications, Experience and Requirements:

•            A recognized electrical, engineering or electronics qualification.
•            A current X-ray use license would be well regarded.
•            Work experience as a Service Engineer.
•            You are proficient with the general computing and main software packages.
•            The right attitude, in terms of a strong technological interest and a strong will to learn.
•            You are in possession of a valid driving license and current passport.
•            The legal right to work in Australia and travel internationally (on occasion).

We are looking for a talented Service Engineer to join our existing team in Australia. The role is NSW based and any location will be considers as you will primarily work from home.

Key selection criteria

•            We are looking for a highly self-motivated and enthusiastic candidate, capable of working unsupervised.
•            We expect you to have strong communication and presentation skills, both written and verbal, to be able to communicate with different levels across the organization.
•            You are talented at building strong relationships both internally and externally, and are familiar with good customer service ethics.
•            Able to present to, or train, a small group.
•            You know how to communicate a complex message in an everyday language; you are analytical and excel at problem solving.
•            You are detail oriented, organized and systematic with good planning skills, with a capacity to perform in a fast-paced environment.

We will provide a mobile phone, laptop, generous car allowance and offer an incentivized company bonus scheme.

From the head office in Melbourne, Australia we support thousands of machines across the food supply industry in New Zealand and Australia with team members in most key areas.

If this sounds like you, please contact us ASAP as we will be interviewing immediately and plan to make a decision soon.