AddressA household name with a proud family heritage for 50 years as Melbourne's premier Heating & Cooling company, Coldflow Airconditioning offers amazing opportunities and genuine career prospects for hard working, dedicated, customer focused people.
To support our continuing growth, we're looking for an energetic and motivated Account Manager with a HVAC-related background, to join our Commercial Service team based in our Clayton office.
In this new role you'll be responsible for managing and growing your portfolio of diverse clients, ensuring consistent and quality contract service delivery.
You responsibilities will include:
- Managing service contracts, scoping, negotiations, preparing tenders, expressions of interest, contract departures and implementing service contracts;
- Monitoring service, leading dispute resolutions and coordinating contract variations as they arise;
- Identifying, monitoring, and managing risks & issues, ensuring mitigation plans are implemented and delivered;
- Undertaking commercial reporting and regular client reviews to ensure compliance with all contractual obligations and delivery expectations;
- Developing productive working relationships with clients and commercial personnel;
- Driving positive commercial outcomes by using your excellent negotiation and influencing skills.
To succeed in this role you’ll have:
- Experience in HVAC, mechanical services, facility management or a related discipline;
- A high level of commitment to customer service principles and be willing to go the ‘extra mile’ for your clients;
- Effective negotiation skills and relationship management skills
- Proven track record in stakeholder engagement to deliver optimal commercial outcomes;
- Be a practical thinker with the ability to think outside the box to identify solutions;
- Have a good understanding of business finance principles;
- Have well-rounded written and verbal communication skills;
- Be a self-starter with a “can-do” attitude, demonstrating energy and drive for success; and
- Comfortably able to work within a collaborative team environment.
What’s on offer:
- Attractive remuneration package based on skills and experience;
- Car allowance;
- Opportunities for career development and growth as a valued team-member;
- Supportive and friendly team-environment, with regular social and team events
