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Form of workEpiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With
cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction
equipment, and provides world-class service and consumables. The company was founded in Stockholm,
Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries.
Learn more at www.epirocgroup.com.
At Epiroc, our vision is "Dare to think new".
We challenge our way of working, thinking and acting to find new and sustainable solutions in a rapidly changing world. We see possibilities and dare to question the status quo.
We are hiring a Field Service Supervisorfor our Central NSW region (Orange, Cobar). This is your opportunity to make a valuable contribution to a successful Service Centre and team at large.
What we offer:
- Performance Based Bonus
- Company paid Income Protection
- Unlimited career opportunities
- Paid parental leave for primary and non primary carers
- Above NES long service leave
- Years of service recognition awards
- Technical product training and mentorship opportunities
Responsibilities of this role consists of but are not limited to the below:
- Technical customer support, diagnosis and repairs
- Organise, plan, control and deliver maintenance solutions
- Promote and maintain a safe and compliant work environment
- Plan and coordinate Field Service support out of Orange, Cobar and other mine sites in the NSW region
- Engage with customers and work collaboratively with our Parts and Service team to deliver exceptional customer service and generate opportunity
- Manage the WIP (work in progress) including warranty claim processing
- Coordinate, supervise and assist technicians to deliver exceptional service
- Build sustainable relationships with all stakeholders and provide exceptional customer service
- Identify and coordinate employee training and development needs
- Ensure Apprentices are being guided and mentored effectively
- Assist with breakdown support and diagnostics over the phone and on site as required
The successful applicant must have:
- Extensive multidisciplinary supervision knowledge and experience in an OEM environment
- Relevant Trade Certificate, with mining industry experience
- Planning and resource management experience
- Effective people management and leadership skills and experience
- Excellent communication skills
- Problem-solving ability and trouble shooting skills relevant to hydraulic and low voltage electronic control systems
- Commitment to providing quality customer service
- Ability to handle and work under pressure
- Good report writing ability and proficient computer literacy
- Flexibility to travel as required for customer and staff meetings, breakdown assistance where necessary
- Epiroc product knowledge a strong advantage
You must be a strong team player with a positive attitude and commitment to all areas of service operations. In addition, Epiroc is committed to safety, health, the environment and quality and we need you to be too.
As part of our recruitment process, we require a National Police Clearance, pre-employment medical and drug and alcohol screen amongst other verification requirements.
About Epiroc
Epiroc Australia is part of a large global company that operates in 150 countries and employs over 13,000 people worldwide. With a strong focus on automation technology, Epiroc markets and services well known mining equipment as well as extensive ranges of consumables and other mining and construction related equipment.
We are an equal opportunity employer and encourage women, Aboriginal, Torres Strait Islander people and people from culturally diverse backgrounds to apply.
Our motto is United in performance. Inspired by innovation.
Ready for a great challenge and career?
If you feel you have the skills and experience to take the next step in your career, please click 'Apply' now.
