AddressThe Adecco Group is the world's leading provider of HR solutions. We deliver recruitment and career services to organisations and individuals across the employment life cycle. In Australia, Adecco has over 50 years of industry experience, making us the most qualified provider and a leading supplier of casual and permanent staff.
Client Details
Our client is a leading provider of high-quality windows and doors across Australia, known for their innovative designs, superior craftsmanship, and exceptional customer service. The team is dedicated to delivering high quality products and services to their large Commercial client base.
Description
Position Overview:
We are seeking a motivated and experienced Field Service Supervisor to oversee our service operations across Victoria and South Australia. The ideal candidate will have a strong background in the windows and doors industry, exceptional leadership skills, and a commitment to delivering outstanding customer service.
Key Responsibilities:
Team Management:
- Lead, mentor, and manage a team of Field Service technicians.
- Coordinate daily schedules and assignments for the Field Service team.
- Conduct regular training sessions to ensure the team is up-to-date with industry standards and company procedures.
Customer Service:
- Address and resolve customer complaints and service issues in a timely and professional manner.
- Ensure high levels of customer satisfaction by providing excellent service and support.
- Maintain strong relationships with clients to foster repeat business and referrals.
Operational Oversight:
- Oversee all Field Service operations, ensuring projects are completed on time and within budget.
- Monitor and report on service performance metrics, implementing improvements as needed.
- Ensure compliance with safety regulations and company policies.
Quality Control:
- Conduct regular site inspections to ensure quality and adherence to specifications.
- Implement quality control procedures to minimize defects and service issues.
- Manage inventory and ensure the availability of necessary tools and materials for service jobs.
Technical Expertise:
- Provide technical support and guidance to the Field Service team.
- Stay informed about the latest products, technologies, and industry trends.
- Troubleshoot and resolve complex service issues as they arise.
Profile
Qualifications:
Experience:
- Minimum of 5 years of experience in the windows and doors industry, with at least 2 years in a supervisory or managerial role.
- Proven track record of managing Field Service teams and operations.
Skills:
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- High level of technical proficiency in window and door installation and repair.
- Strong problem-solving abilities and attention to detail.
- Ability to work under pressure and manage multiple priorities.
Job Offer
What's on offer
On offer is a competitive annual base salary between $120,000 - $130,000 + 11% superannuation. You will qualify for reimbursements if any travel is required.
Ongoing training and opportunities are also on offer to those looking for continuous development.
How to apply
To find out more about this exciting opportunity and have a confidential discussion, please email directly at *************@adecco.com.au.
To submit your application please APPLY NOW
Successful applicants can expect a recruitment process that consists of initial screening and interview conducted by Adecco, before being submitted for client interview, and background checks (medical, police check, and reference).
