Field Service Supervisor

At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.
About the role
We are seeking a motivated and experienced leader to join the team in Mudgee as a Field Service Supervisor.
Reporting to the Branch Manager and working alongside another Field Service Supervisor, the successful candidate will be responsible for providing support and guidance to a team of technicians and ensuring customer needs are met through effective work order management.
This position is great for a developing leader with potential career pathways into Branch and Regional Manager positions within the business.
This position will be based at our Mudgee Branch, working Monday - Friday, with no weekend work required.
Skills & Experience

• Experience in scheduling and labour coordination
• Knowledge of Caterpillar (or similar) equipment and mining applications
• Demonstrated ability to manage a high performing team
• Intermediate Computer Literacy Skills (including MS Office Suite)
• Advanced communication skills (written, verbal and interpersonal)
• Highly developed organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
• Highly developed attention to detail
• Ability to demonstrate empathy and understanding for team members

Desirable:

• Previous experience servicing Caterpillar equipment
• Mechanical and/or electrical trade qualification
• Frontline Management qualifications or similar leadership qualifications

Why join WesTrac?
As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:

• Competitive remuneration
• Annual Remuneration and performance review
• Purchased leave program
• Discounted CAT Hand Tools
• Fitness Passport for the whole family
• Income protection with 24/7 coverage
• 12 weeks paid parental leave
• Online Learning Library to support your continued development
• Opportunities for progression
• Dealership network with opportunities for short term or permanent transfers

Apply Now
If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link.
For further information regarding this role, please contact NSW Recruitment on 1300 797 028.
Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
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At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success.
WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly support the principles of equal employment opportunities in the workplace, and we are committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.
WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.