Address Summary:
We are seeking an entry level Field Service Technician to join our team. The successful candidate will be responsible for providing technical support and maintenance services to our client. The Field Service Technician will be required to travel to and remian at client site to diagnose and repair equipment, as well as provide training and support to end-users. Full training for the role will be supplied
Responsibilities:
Travel to client sites to provide technical support and maintenance services
Diagnose and repair equipment, including mechanical, electrical, and software issues
Provide training and support to end-users on equipment operation and maintenance
Install and configure new equipment and software
Maintain accurate records of service calls, repairs, and equipment inventory
Collaborate with other team members to identify and resolve technical issues
Communicate effectively with clients to ensure their satisfaction with our services
Qualifications:
High school diploma or equivalent
Technical degree or certification in a related field
MUST be an Australian citizen
Excellent communication and customer service skills
Ability to work independently and as part of a team
Emerge IT Solutions – an IT company who are here to help. Australian owned and operated, Emerge ITS was founded in 2007. Offices in Katherine, Darwin, Alice Springs, Tennant Creek and Gove NT, Perth WA and Cairns Qld, we are very aware of the unique challenges faced by businesses operating in remote areas. Understanding what makes a business unique is a priority for us and has seen eMerge ITS build a client base that includes several international customers. This growth has led to the company providing support services across Western Australia, South Australia, Queensland and the Northern Territory as well as in Europe, Japan, Africa, South America and the USA. Our customers represent a variety of industry sectors including medical/health services, education, global mining companies and local government. We offer a complete suite of IT networking services that are both preventative and responsive. eMerge ITS will work to keep your business operating without interruption and focus on minimising lost time and data. Our technicians are highly trained with qualifications from Microsoft, Cisco and VMware to name a few. They keep abreast of technological advancements and thrive on staying ahead of the game. What’s more, it is these technicians that you’ll speak to when you call our Helpdesk, enabling a streamlined efficient process from problem to solution. Our friendly team will help your business with typical day-to-day problems as well as more uncommon technology issues. We understand how important it is that your staff receive priority to repair the tools they need to maintain optimum productivity in your business. Our technicians save time by first attempting to fix an issue remotely, only resorting to a physical visit if necessary.
