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Form of work1. The Organisation
Glen Dimplex Australia Pty Ltd is part of the Glen Dimplex Group which was founded in 1973 and considered the world's largest electrical heating business and holds significant market positions in the domestic appliance industry worldwide. With an annual turnover of AU$2.8 Billion, the Group employs over 10,000 people.
Glen Dimplex remains privately owned and finances its on-going expansion from its own resources. Fundamental to its success, is a policy of continuous investment in building brands, constant product innovation and providing its customers with the products which they aspire to
2. Position Overview
Responsible for the support of our customer base through the activities of servicing and repair of Home Appliances. Conducting Field Service calls on the entire product range, both in-warranty and out of warranty, relating to gas and electric faults in order to make repairs.
The role covers a number of areas, including but not limited to:
- Providing exceptional customer care in line with company guidelines
- Attending appliance faults in customer premises and providing repairs
- Maintain van spares stock holdings
- Ensure service reports are updated at time of repair
- Take payments for non-warranty repairs
- Maintain and adhere to OH&S procedures.
3. Qualifications, Experience and Selection Criteria
Qualifications and Experience
- 3+ years home appliance repair experience
- Type A Gas servicing license
- Electrical Disconnect / Reconnect license
- A customer focused attitude
- Fault finding ability
Essential personal attributes
- Strong interpersonal skills
- Excellent personal presentation
- A technical aptitude with the ability to problem solve
Essential for all roles
- A full unrestricted Australian work permit or visa
- Current valid drivers license
If you are ready to contribute your skills to a company dedicated to setting the standard for customer support, please submit your application via our internal HR platform using the following link:
https://glendimplexau.bamboohr.com/careers/40?source=aWQ9MjI%3D
Glen Dimplex Australasia is an equal opportunity employer, celebrating diversity and committed to fostering an inclusive environment for all employees.
