AddressOur Company
Technogym inspires 55 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.
If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join Technogym! You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world!
Your Role
If you thrive working in the Services field and you are obsessed with customer satisfaction, this is the position for you! One of Technogym's goals is "Satisfying 100% of our customers and end-users." Our service teams are always aiming to improve their service performance, to provide the best fitness experience anywhere.
We are looking for a problem-solving Field Service Technician for Victoria who will act as a customer advocate. In this role, you will ensure complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.
Your Impact
- responsible for executing jobs in line with defined standard operating procedures
- Achieve field performance (TTS, FTFR and JMR3)
- Manage stock of parts and guarantee a high-level of inventory record accuracy
- Educate customers in the technical use and care of Technogym equipment
- Execute effective root cause analyses of product issues, with the goal of identifying the proper parts to be used and determining the appropriate solution
- Properly manage work orders (i.e. including all requested information based on assigned standard operating procedures)
- Properly manage service reports
- Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problems
- Contact customers to notify them of estimated times of arrival
- Escalate problems and reassign calls when appropriate
- Accurately report service data in line with assigned procedures
- Ensure all work-related equipment and vehicles are utilized and maintained safely and responsibly, ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.
About You
Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are exceptional at working in a team.
What you should bring:
Great team player with high level of communication (verbal and written)
3-5 years work experience with trade background with proven hands-on technical skills
Ability to work within a team and communicate escalations to the back office.
Able to work unsupervised with excellent time-management and organizational skills and high attention to detail.
Customer-focused and understand the importance of delivering exceptional customer experience.
Ability to troubleshoot, test, repair and service technical equipment
Knowledge and ability to work with mobile tools and applications
Knowledge of IT networking is an advantage
Successfully manage client requests and complaints
Transparency, intellectually open mind and aptitude for teamwork
Technogym is an Equal Opportunities Employer
We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true
