First Response Case Worker

The Salvation Army Australia's Homelessness Stream provides high quality, person centred services to people at risk, and or experiencing homelessness. We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.

The First Response Team provides over-the-phone intervention, triage and case management to individuals and families throughout the South-East region of Queensland. The position works effectively with other members of the team in Brisbane City and across South East Queensland to provide a comprehensive service that reflects the vision, mission and values of The Salvation Army.

The individuals and/or families at risk, or experiencing homelessness, are provided an initial assessment, appropriate referral, with development and implementation of person led case plans that achieve set outcomes. This support is achieved through person-centred case management incorporating resilience, trauma informed and strengths-based practices.

• Answer calls in a timely manner, providing initial response and assessment, inclusive of needs, risks and vulnerabilities
• Responding to Walk ins on site and providing assessment and referral as appropriate
• Establishing relationships with individuals who access the service, that encourage self-determination and participation
• Working within an ethical decision making framework to administer brokerage funding where appropriate in consultation with Team Leader
• Ongoing assessment of the individuals' presenting issues, vulnerabilities and needs from initial intake to exit
• Individual case plans are developed in collaboration with clients and include a range of interventions that address the needs or goals of clients, as well as barriers to achieving those

This is a full-time, permanent position located in Gold Coast. QLD. Salary and conditions are in accordance with the Social, Community, Home Care and Disability Services Crisis level 2 Award.

• Tertiary qualification in Community Services, Social Work or related field. A degree level qualification is preferred.
• Relevant experience in a social service environment including in client assessment and case management.
• Previous experience providing case management type support over the phone preferred.
• QLD Working with Children Check
• Driver's Licence
• First Aid Certificate

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
• Flexible working conditions
• Health, fitness and financial discounts / benefits
• Paid parental leave - 12 weeks
• Up to 8 weeks leave per year through our purchase leave scheme
• Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity
• Purpose driven career which has positive social and sustainable outcomes
• Employee Assistance Program - Independent confidential counselling service;
• Opportunity for career development;
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.