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Form of work
SalaryAbout the company
Warrnambool Toyota are family owned and operated, with over 35 years in Warrnambool. The dealership is committed to providing a welcoming environment for motorists, whether buying or servicing a new or used vehicle and providing the best possible customer experience possible.
About the role
We have a fantastic opportunity for a Fixed Operations Manager at our Toyota dealership. The position is permanent full time, reporting to our Dealer Principal. As the Fixed Operations Manager, you will play a pivotal role in ensuring the efficiency and effectiveness of our service and parts departments.
About the company
Warrnambool Toyota are family owned and operated, with over 35 years in Warrnambool. The dealership is committed to providing a welcoming environment for motorists, whether buying or servicing a new or used vehicle and providing the best possible customer experience possible.
About the role
We have a fantastic opportunity for a Fixed Operations Manager at our Toyota dealership. The position is permanent full time, reporting to our Dealer Principal. As the Fixed Operations Manager, you will play a pivotal role in ensuring the efficiency and effectiveness of our service and parts departments.
Duties & Responsibilities
- Lead and manage the service and parts departments, overseeing day-to-day operations.
- Hands-on management of our team of service technicians, advisors and parts interpreters.
- Handle customer inquiries and concerns, providing exceptional customer service and ensuring their needs are met promptly and professionally.
- Ensuring the team delivers outstanding customer service and GSI is achieved.
- Monitor service and parts department performance, efficiency and profitability.
- Collaborate with other departments to streamline processes and enhance overall dealership performance.
- Ensuring a safe work environment is regularly maintained.
- Ensure compliance with the Toyota brand standards.
Skills & Experience
- Proven dealership management, leadership and mentoring capabilities.
- Extensive understanding of service department operations.
- Proven ability to meet budgets and KPIs.
- Ability to expertly navigate dealer computer software and business systems.
- Excellent communication skills.
- High attention to detail.
- Thrive in a fast-paced environment.
- Friendly and positive attitude.
- Toyota experience will be highly regarded but is not essential.
- 2ic Service Managers are also welcome to apply.
We offer:
- An attractive package with a competitive performance-based commission scheme.
- Monday-Friday working week.
- Company supplied uniform, with laundry allowance.
- Great workplace culture with a team focus.
- Fantastic location at the southern end of the Great Ocean Road.
- Great schools, sporting facilities and lifestyle here in Warrnambool.
Candidates that are deemed suitable will be required to undertake a police check prior to employment. Only suitable applicants with the appropriate experience will be contacted for this role.
