Fleet Admin Officer

WHO WE ARE We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees. https://www.sgfleet.com/au SOME OF OUR PERKS INCLUDE Recharge and relax with up to four extra days of leave each year. We call them Wellness days We offer industry leading 20 weeks paid parental leave Save plenty with vehicle salary packaging Monetary service milestone awards Recruitment referral bonus Discounted mobility products and services Flexible work arrangements Career progression opportunities (over 25% of our vacancies get filled internally!) Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more Two paid volunteer days each year to give back to causes that matter to you Health and wellbeing support including a subsidy and an innovative Employee Assistance Program ABOUT THE ROLE…The Fleet Admin Officer is the first point of contact for all customer requests. It supports Relationship Managers to review and administer the portfolio of customers through delivery of outstanding customer service and demonstrating an understanding of the customers’ needs.TASKS AND RESPONSIBILITIES… In consultation with the Relationship Manager, proactively manage the portfolio of customers to deliver professional fleet management services and be the primary day to day contact accountable for the resolution, allocation and follow through for all client requests, ensuring client contractual obligations and KPIs are met, and measurements are available if requested Capture all business potential of clients and maximise client renewal while maximising margins. Support the Relationship Manager in seeking to upsell other products and services to existing clients. Introduce initiatives to the client that will add value to the relationship Regularly review a customer’s fleet through effective reporting and identify and address exceptions by managing key reports such as invalid odometer readings, utilisation report, services due and overdue, fuel exceptions, surplus vehicle reporting etc. seek opportunities to reduce costs through increased fleet optimization. Prepare quotations within quote turnaround times and ensure follow through and recording via won / lost business template with outcomes Proactively manage future vehicle terminations and restructures consistent with best practice fleet management Build rapport and by understanding client needs, seek opportunities for revenue growth including fee uplift. Where applicable introduce and maintain a “client strategy” document for each client. Support a structured client visitation program SKILLS AND EXPERIENCE... Previous experience in a customer service role Business acumen and commercials awareness Strong organisational and prioritisation skills - meets specified deadlines and reports regularly on progress Effective communicator both verbally in writing, including good listening and probing skills Critically analyses information and resolves problems through to complete resolution in a timely and effective manner Proficient skills in Microsoft Office (Excel, Word) High attention to detail WHAT'S NEXT We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development. We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.