AddressThe Role
As a Fleet Controller, you will be responsible for the deployment of appropriate vehicles, equipment and relevant driver expertise to support customer pick-ups and deliveries. You will report directly to the Radio Room/Local Trailer & RSC Manager, contributing towards supporting operations and service delivery. Key to your success will be your capacity to direct the fleet to maximize productivity and meet customer needs.
You will be responsible for coordinating driver resources to ensure Team Global Express Parcels meets our customer’s expectations of high-quality service. You are also responsible for improving operational efficiency, improving service levels, ensuring safe processes, effective use of technology and synergies released.
PRIMARY DUTIES & RESPONSIBILITIES
Maximizing the use of productive PUD resources
Responding to drivers and customer service staff promptly
Ensuring effective communications both to and from the fleet
Control the fleet via radio communications in the most efficient and economical manner that also meets customer service requirements.
Ensure jobs are allocated in a manner that ensure safety and legal compliance.
Work closely with Operations management to ensure runs are always organized in a manner that ensures high levels of productivity, fairness and equity amongst drivers.
Allocation of pick-ups through computer system and ensure no pickups are missed.
Use allocation systems in the most efficient manner possible.
Your role will also include, but is not limited to the following:
Allocation of pick-ups through computer system and ensure no non pickups
Ensure that and special customer delivery or pick up information is relayed to drivers promptly
Liaise with customers as necessary concerning changes to jobs. (Delays, modifications etc.)
Provide a time critical, satisfactory resolution to internal and external customer queries and initiate action to prevent the occurrence of service non conformity
Ensure that vehicles that may not have a two-way radio, telephone in at regular intervals
Receive and implement job modifications
Ensure safe working practices including handling of Dangerous Goods and OH&S regulations
Providing sound guidance to drivers in the case of breakdowns, emergency situations or other situations where drivers require experienced support
Participate in toolbox meetings, performance review interviews and training as required
Constantly work to promote safe work practices and safe working environments
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.
