Fleet Controller/Booking Co-Ordinator & Allocater

Permanent full-time Evening Position

Wednesday to Saturday & alternate Monday's

Southern Cross is an established chauffeur car Company servicing a private client base throughout Greater Metropolitan Melbourne.

We are seeking a career minded individual to lead a fleet of chauffeur cars and drivers. The successful applicant must be:

• passionate about providing excellent customer service
• Able to work independently
• Possess an in depth knowledge of Melbourne
• Demonstrate an ability to plan and optimise driver income
• Enjoy working in a small call centre environment

Key Responsibilities include: 

• Dealing with clients and taking bookings over the phone and via e-mail 
• Allocating bookings to drivers in a timely way to ensure punctuality of service
• Optimizing driver productivity
• Planning 'the daily run' and scheduling for the day ahead 
• Communicating service issues with clients 
• Fatigue management of drivers 

To be successful in the role applicant must demonstrate: 

• Excellent phone manner and customer service ethic 
• Excellent verbal communication and keyboard skills 
• A capacity to communicate simply and deal fairly with fleet of drivers 
• At least 3 years experience as a fleet controller/radio operator 
• Strong organisational skills and ability to work autonomously 
• Ability to communicate with drivers from a diverse background and personalities 
• initiative, clear thinking and willingness to learn Southern Cross Method of allocation 
• accuracy with a great attention to detail 
• a strong aptitude with word & excel  

Apply directly to The Managing Director, ******@mylimomate.com.au.