Service Coordinator

Are you driven by the opportunity to make a significant difference in the lives of individuals with disabilities? Help Along Pty Ltd is a registered NDIS service provider, dedicated to supporting individuals with disabilities. Our emphasis? Genuine care, top-tier service, and heartfelt empathy.

As we expand, our Service Coordinators play a crucial role, bridging the gap for those seeking the right support. Be a part of our mission, where every member is instrumental in making a lasting difference.

Position: Service Coordinator

Preferred Area: Brisbane West/Logan

Client Services Management:

• Lead team leaders in managing their teams of disability support workers, ensuring they adhere to company policies and the highest industry standards.
• Stay updated with NDIS legislative requirements and company directives to ensure full compliance.
• Prioritize workplace health and safety, addressing and documenting any emerging requirements.
• Foster a workplace culture in line with our mission, vision, guiding principles, and values.
• Collaborate with client decision-makers, stakeholders, and internal colleagues like rostering and payroll for streamlined operations.

Client-Centric Approach:

• Devote genuine efforts to strengthen relationships with clients and their families.
• Regularly monitor client profiles to ensure relevance and accuracy.
• Spearhead the development and implementation of client programs tailored to individual needs and personal growth.

Enhancing Client Lifestyle:

• Safeguard client rights by ensuring their privacy, dignity, and confidentiality at all times.
• Facilitate clients in exploring individual interests, hobbies, friendships, and providing avenues for self-expression.
• Assist clients in accessing community activities, helping them establish and nurture connections beyond the service system.

Team Collaboration and Communication:

• Actively foster open communication, participate in regular staff meetings, and contribute to policy reviews.
• Ensure timely communication of client information, especially when time sensitive.
• Collaborate with the leadership team in developing, implementing, and evaluating training and behaviour programs tailored to clients.

Essential Qualifications & Experience:

• Qualifications in human services, social sciences, or equivalent.

Hands-on experience in the disability sector, personal care services, or dealing with challenging behaviours and/or mental health.

• Mastery over IT systems pertinent to client management and communication.
• A valid Queensland Drivers Licence and access to a personal vehicle for work purposes.

Essential Certifications:

• Working with Children Check (Known as blue card).
• NDIS Screening Check Card (or a yellow card).
• First Aid & CPR Certificate.

What you are expected to bring to the table:

• A genuine passion for supporting and empowering individuals with disabilities.
• An impeccable character exuding honesty, resilience, and reliability.
• A collaborative spirit, blending seamlessly into a team yet confidently taking the helm when required.
• A proactive approach, with energy, passion, and an innate drive to overcome challenges.

Remuneration

• Attractive salary package starting at $80,000 plus Superannuation.
• Company Car
• Work Laptop & Mobile Phone

Make your mark in a role that promises both challenge and fulfillment. If you resonate with our vision and have the credentials to match, we would love to hear from you. To apply or for further details, reach out to Help Along Pty Ltd. We are an inclusive employer, welcoming candidates from all backgrounds and experiences.