Food And Beverage Supervisor

Food and Beverage Supervisor
Full Time - $27.83 p/h Mon-Fri | $34.79 Sat | $41.75 Sun
Sea World Resort, Main Beach Gold Coast

Village Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet ’n’ Wild Gold Coast, Paradise Country, Australian Outback Spectaculars Heartland, Village Roadshow Studios, Sea World and Sea World Resort. We encourage a fun, entertaining and enthusiastic environment whilst ‘Creating joy and memories that last lifetimes!’

Benefits:

• Unlimited free entry to our theme parks
• Food and Beverage and retail discounts
• Unique team member events
• Opportunity for professional development

About the Hotel:

We are Australia’s only theme park hotel, located in Main Beach, our hotel boasts beautiful views of the Broadwater, and is just a few minutes’ walk from the Spit. Our Restaurants:

• The lobby bar is where our guests can get their morning coffee, grab lunch and have an A La Carte family dinner.
• Located poolside, the Waterfall Café is the hotspot for a drink or casual lunch and dinner by the pool.
• The Shoreline Restaurant is where our guests start their day with a diverse buffet breakfast. The Shoreline is also a buffet dinner restaurant including fresh seaFood and daily specials.
• With views of the Broadwater, the Boat Shed Bar & Grill is a relaxed dinner spot after a big day out. This venue can also be booked for private events.
• Hatsuhana Japanese Restaurant is our award winning Teppanyaki restaurant that our guests go if they want an exciting and memorable experience.
• Melrose Pizzeria is our casual dine-in or take away pizza and pasta restaurant.
• We offer in-room dining service to our guests that prefer to stay in after their adventures at our Theme Parks.

Additionally, within Sea World Resort, our Conference and Exhibition Centre can host up to 1,000 delegates and is further supported by an additional 6 versatile functions rooms of all sizes, 403 hotel rooms and a multitude of unique venues for all social functions.

About the role:
Sea World Resort has a unique opportunity for experienced Food and Beverage Supervisors (breakfast and bars) to join our diverse team. The ideal candidate will have a passion for hospitality, excellent leadership skills, and a keen eye for detail. As the Restaurant Supervisor, you will oversee the daily operations of the F&B Venues, ensuring the highest standards of service, cleanliness, and guest satisfaction.

We are passionate about our team maintaining a work life balance, so this role is full time with a mutually agreed fixed roster. RDO’s being: Sunday & Monday, Tuesday & Wednesday or Thursday & Friday. Being a family resort, there won’t be many late nights!

Duties:

• Supervise the team ensuring every guest that visits Sea World Resort experiences excellent guest service.
• Monitor shift changes, sick leave, and annual leave to ensure adequate team member coverage.
• Conduct regular team member meetings and create a positive and highly motivational work environment.
• Train and develop Food and Beverage Attendants and Captains and conduct performance management sessions.
• Work alongside all Food and Beverage Supervisors and be willing and adaptable to assist in all outlets as required.
• Handle guest feedback and resolve any issues or complaints in a prompt and professional manner.
  Manage beverage/stock ordering and efficient stock control.

Skills and Experience:

• Previous Food and Beverage Supervisory experience essential
• Previous Barista and Bartending experience preferable
• Current QLD Responsible Service of Alcohol (RSA) essential
• Demonstrated ability to lead and motivate a team required
• A positive and proactive approach with the ability to work under pressure
• Exceptional guest service and communication skills
• Excellent grooming standards, professionalism and reliability
• The ability to work a variety of hours, across all days including weekends, days and evenings, but note a fixed mutually agreed roster is available.