Address
Form of workWHO WE ARE
Emirates Leisure Retail (ELR) ANZ operates over 30 venues across 8 Airports in the region, partnering iconic brands including Heineken (SYD), Penfolds (ADE), AFL (MEL), James Boags (LAU), and LITTLE CREATURES (PER). Launching into Australia in 2008, ELRANZ has rapidly expanded into the Airport Bar & Restaurant marketplace, setting the benchmark globally in premium airport dining.
We are a subsidiary of the Dubai based ELR/MMI group owners and operators of over 300 restaurants, cafes and bars across Asia, The Middle East, Australia and New Zealand. We are also part of the broader high-profile Emirates Group.
OUR VALUES
Teamwork – We encourage & support our teammates and we reward hard work and celebrate achievements together with our Teams & Partners
Service – We deliver exceptional guest experiences and we strive for excellence every time
Integrity – We act honestly and ethically to build and protect our reputation and we respect differences and have no favoritism
Quality – We aim to be the best and take pride in all that we do and we make it our priority to have a safe and attractive environment for our guests & teammates
Results– We acknowledge our achievements, and learn from less favourable outcomes and success is working together to bring us growth and new opportunities
THIS ROLE/LOCATION
We are currently looking for enthusiastic Food and Beverage Supervisors who are dedicated to delivering exceptional guest experiences at our remarkable venues situated at Perth Airport, including Little Creatures, East x West, BARista, CJ's Bagel CO. and others. We have multiple Casual and Full Time positions available. Successful applicants must be able to work on a 7-day rotating roster, which includes weekends and public holidays.
KEY RESPONSIBILITIES (but not limited to)
- Serve our valued customers with enthusiasm
- Reacts to service barriers to ensure smooth & efficient service
- Monitor and train on guest service to maintain high standards
- Provide training to the team on how to maximise sales through average check growth (ATV)
- Manages roster and absenteeism when manager is not on shift
- Ensures all tools and procedures are used/followed at all times to ensure consistent quality, and that team members are aware of these processes and trained accordingly
- Implement and monitor continuous improvement systems and processes
- Maintains store cleanliness standards including completion of daily, weekly and monthly cleaning checklists.
SKILLS AND EXPERIENCE
- 1+ year of experience in a supervisory role within the café/restaurant industry
- Able to train and supervise Front of House team members
- Excellent communication, leadership and problem solving skills
- Must have barista experience and strong coffee knowledge
- Must have own reliable transportation
- A passion for great guest service
- A keen focus on processes and compliance & ensuring quality every time
- Ability to work on a 7 days rotating roster, including weekends and public holidays and early morning shifts
- Responsible Service of Alcohol Certificate
- Food Safety Supervisors Certificate and Approved Manager Card (or willingness to obtain)
WHAT WE OFFER
- Travel discount opportunities with Emirates Airline flights
- Food and Beverage discounts via our corporate venues, inclusive across Australia and New Zealand
- Opportunity for career growth and development in addition to ongoing daily training
- Free access to our Employee Health and Wellbeing Assistance Program (Telus Health)
- Reward and Recognition Program
- Shopping Discounts with leading retailers on our online platform (Swag Store)
If you have the drive and passion for delivering exceptional guest experiences and strive for excellence every time, we want to hear from you!
Apply now!
We are an Equal Opportunity Employer, which values diversity and inclusion. We embrace applicants from all culturally diverse backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities and the LGBTQI+ community. We draw pride and strength from our diversity and actively foster an inclusive workplace that celebrates the contribution made by all our people.
Please note:
It is a requirement for all successful applicants to obtain an Aviation Security Identification Card (ASIC) which requires a full background and criminal history check. All roles offered will be conditional on applicants being able to successfully obtain an ASIC.
