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Form of work* We can only accept applicants with Australian Working Rights *
Located in the heart of Melbourne’s central business district, steps from the arts and entertainment district, DoubleTree by Hilton Hotel Melbourne - Flinders Street is an ideal base for travelers. At DoubleTree our essence is “Simply Welcoming” and your position as Food & Beverage Team Leader will ensure that all of our guests receive this special DoubleTree experience!
What will it be like to work for Hilton?
In 2023, Hilton was named #1 World’s Best Workplace and #2 Best Place to Work in Australia across all industries. We are committed to an equitable and inclusive workforce, where Team Members can be their authentic selves to learn, grow, succeed and thrive. You can also look forward to the following:
- Competitive wages with higher penalty rates than industry average & annual increases.
- Flexible working arrangements, including optional 9 day working fortnight.
- Uniform laundered by the hotel.
- Discounts on accommodation at over 7000 hotels worldwide.
- 25% off Food & Beverage in the hotel and complimentary meal during work.
- Leadership training programs created in conjunction with Harvard Business School, to help further your career development.
- Team Member Recognition Programs, including monthly celebrations and annual team party.
- Employee Assistant Program & Mental Health Program.
- Being part of Hilton's 2030 corporate social responsibility goals with opportunities to volunteer and engage with our community.
What will I be doing?
Working on a full time rotating roster, you will be responsible for performing the following tasks to the highest standards:
- Supervise Food & Beverage operations and team members on shift.
- Confidently know the food and beverage menu contents and explain them in detail to guests.
- Manage guest queries, dietary requirements and complaints in a timely and efficient manner.
- Support Managers with training and development of team members.
- Report any health & safety incidents or accidents to the Duty Manager.
What are we looking for?
- Food & Beverage experience, preferably within the hotel industry
- Coffee, wine and cocktail knowledge
- Committed to delivering high levels of customer service
- Excellent communication skills
- Positive attitude
