Food Team Leader

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. 

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

Working at IKEA has its benefits and rewards:
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information

• This role is Permanent, Full-time, 76hrs/fortnight.
• The internal job title for this role is IKEA Food Team Leader
• This position is based in IKEA Logan, Slacks Creek QLD.
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts (ranging from 7:30pm and 9:30pm). You also have the availability to work alternating weekend shifts (both Saturday and Sunday). 

As an IKEA Food Team Leader, your responsibilities will include, but are not limited to:

• Lead, develop and coach your team of co-workers (up to 10 direct reports) to ensure they are given the necessary support, training and mentoring so they can provide an exceptional customer experience.
• Maintaining IKEA Quality and Food Safety Standards, producing and dating food according to specifications complying with HACCP standards and ensuring compliance training is kept up to date throughout the team as well as ensuring daily operational routines and actions are implemented.
• Ensure that both the Commercial and Operational areas of the Food department is efficiently maintained as well as clean, organised, attractive and inviting to provide a positive customer experience.
• Contributing to and supporting the IKEA Food business plan, ensuring that food is connected to the store commercial calendar.
• Actively sell our IKEA Food products that customers love and find creative ways to merchandise and drive sales.
• Strong ability to support and lead change management within the department and the wider store.

As an IKEA Food Team Leader, you are or have:

• An experienced and inspirational leader who, through your passion and love for food can drive your team to deliver exceptional customer experiences.
• Experience working closely with the co-workers and championing a customer-centric approach, ensuring that customers leave satisfied.
• An innate ability to lead by example, support and coach co-workers to develop themselves professionally and to help them meet our customers with empathy and care.
• Able to effectively communicate with stakeholders at all levels to consistently deliver operational excellence.
• Proficiency in using computer systems and devices including Microsoft Office.
• Demonstrated understanding of Quality and Food Safety Standards is preferred.
• Proven experience in a similar role within retail or hospitality is desirable.

At IKEA, work is so much more than a job. Come join us!