Food & Beverage Team Leader
- Global brand with opportunity for growth and progression
- Accommodation benefits, F&B discounts, staff meals, laundered uniform and more!
- Competitive salary and incentive scheme
- The Backyard - our Waterfront Restaurant, Bar and Garden area serving breakfast, lunch, dinner and drinks;
- The Kiosk;
- The Pool Bar;
- Conferences and Events
- Proven experience as a Team Leader or within a leadership role
- Ability to obtain comprehensive understanding and knowledge of the F&B offerings and processes within their appointed section
- Ability to become familiar with, observes and ensures that all employees in the Backyard follow F&B policies and procedures
- Ability to ensure that F&B colleagues maintain a consistently high standard of professional appearance as per Shangri-La's presentation guidelines
- Ability to Monitor and ensure smooth operation of the section appointed (restaurants / banquet / beverage / mini bar / in room dining - as applicable)
- Ability to maintain consistency in quality of food and beverage / service / cleanliness of sections appointed
- Ability to obtain customer feedback during operations to ensure satisfaction
- Ability to handle complaints with the assistance of Supervisors and Managers as appropriate to ensure the correct follow up and reporting processes are adhered to
- Restaurant A La Carte experience
- Professionalism and pride within their personal grooming
- Valid working rights in Australia
- A current RSA Certificate
- Flexibility to work Morning, Afternoon and Evening Shifts across a 7-day roster, including weekends and public holidays.
- Experience in processing payments and handling cash and card transactions
- High motivation and energy with the desire to deliver excellent guest experiences.
- The opportunity to work at an iconic Cairns luxury hotel
- Career progression and development opportunities
- Discounted city car parking
- Dry cleaning allowance
- Duty meals provided in fully staffed and maintained staff canteen
- CBD location on the Cairns waterfront
- Accommodation discounts with the group
- Shangri-La Academy for professional development and learning
- Other Staff discounts, offers and more!