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Form of workWorking at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions. Building and operating safer, smarter, and more sustainable roads to solve pressing transport challenges that are slowing cities down.
? ? About the role? ?
We’re seeking a Fraud Investigation Officer to help minimise Transurban’s exposure to revenue loss due to fraud by using their analytical skills to examine trip and billing data to detect anomalies and to identify patterns that may indicate fraudulent activity. You’ll join an innovative team that engages internal and external parties in order to case manage resulting treatment strategies and to recover lost revenue. As our Fraud Investigation Officer, you’ll contribute to lasting and positive changes that shape the future of our cities and communities.
It’s meaningful, challenging and exciting work. ? Work location can be our office in Eastern Creek or Melbourne. Day-to-day, you will:?
Monitor daily payment chargebacks, ensuring all identified fraudulent activity
Analyse trip and billing data to identify behavioural anomalies and suspicious activity
Maintain accurate, comprehensive, and timely records of all activities
Prepare management reporting for key stakeholders, including the value of revenue loss attributed to fraud
Monitor effectiveness of fraud control environment with a view to proactively identify opportunities to strengthen fraud prevention
This role will suit someone with a curious mind and transferrable skills and experiences, including:? ?Previous experience in working within a Fraud investigations teams. Highly valued is experience gained in a financial services fraud environment
Ability to understand complex and technical processes, systems and workflows
Experience in analysing large volume of data to detect anomalies
High level of numerical accuracy and attention to detail
Excellent case management capability, managing activity across multiple internal / external parties
If you meet some of these requirements, but not all, we encourage you to submit your application.? ? With a career at Transurban, you’ll enjoy a range of benefits, including: A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
Learning and development opportunities to support your career interests
Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more
Share offers and insurance benefits
Social activities, community give-back programs and paid volunteer days
We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you. We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs.
We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work…
Click here to view more detail / apply for Fraud Investigation Officer
