Front Of House Manager

About The Company:

Tyrian Serviced Apartments, opened in 2009, combines the luxury of space with award winning service. Tyrian providing guests with a unique serviced apartment experience and the ability to enjoy the excellence of a five-star hotel without compromising on the comfort of home.

In two convenient locations, Tyrian is proudly owned and managed by the Hallmarc Group.

The Role:

We are seeking a full-time Hotel Manager at our Albert Park Lake location. 

Reporting directly to the Operations Manager, you will be responsible for making and modifying reservations, attending to guest requests, and maintaining a high level of service the business is recognised for.

We are looking for someone to fill our Hotel Manager vacancy which hours consists of but not limited to Monday – Friday 7am – 3pm

Key responsibilities include:

• Handling of incoming calls from in house and potential guests.
• Following processes for checking guests in and out, as well as processing payments.
• Creating and updating reservations over the phone and via email.
• Ensuring guests experience a high level of service.
• Handling guest enquiries, requests, complaints, and comments in a timely and professional manner.
• Working closely with the Housekeeping team to ensure room status’ are current.
• Completing simple daily reporting. 
• Build a rapport with leisure and corporate guests ensuring they will want to return.
• Manage all aspects of the Front office department.
• Supervise staffing levels to ensure that guest services and day to day operational needs are met.
• Reviewing occupancy and allocating duties to Housekeepers, Maintenance and Front Desk
• Creating monthly Front of House staff rosters
• Training of all new Front of House staff 
• The ability to work a rotating roster, independently and as part of a team.
• Be available for a rotating on call roster
• Be able to assist in any afterhours emergencies

The successful candidate will have:

• Experience in customer service and team management.
• The ability to think quickly and problem solve.
• High level of attention to detail.
• The discipline to work alone and within a small team.
• A professional attitude and appearance. 
• Prior experience with RMS booking system is ideal but not essential.

Please note: This role is onsite 5 days a week.

Candidates must have full working rights within Australia. 

If you are interested in this role and are looking for a new challenge please apply via seek or alternatively send your CV to ****@tyrian.com.au 

Successful applicants will be notified to conduct a short interview process.