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SalaryThe Sebel Sydney Chatswood is a luxury apartment style property which is located in the heart of Chatswood and hosts both residents and guests. The Sebel Sydney Chatswood offers business and leisure luxury accommodation, as well as conferencing and events space, located only a stone's throw away from Chatswood Station and Westfields.
Job Description
Reporting to the Operations Manager, you will be responsible for exceptional customer service to our guests and residents by responding to their requests promptly.
In this role you will be required to utilise the hotel PMS to accurately process and input all reservation types within the same working day, and assist our guests with check-ins and check outs. You will respond to guest calls promptly ensuring an outstanding guest experience, as well as, maintain a positive selling approach to maximise yield in both occupancy and rates. You will be required to maintain a high level of professionalism at all times, ensure guest confidentiality, and follow procedures and processes in regards to credit and cash transactions.
At times you may be required to assist guests with luggage and belongings, help the Housekeeping team with special requests, and set up our conference and events space and serve our clients ensuring total customer satisfaction.
Qualifications
- You will be available to work a 7-day rotating roster including late nights, weekends and public holidays.
- Bring with you previous hotel experience, ideally in the Front Office capacity.
- You will ideally have knowledge of Opera Cloud and Micros systems.
- You will pride yourself on your excellent verbal and written communication skills, you will have a high standard of personal presentation.
- Enthusiasm to provide our guests with an outstanding service.
What's in it for you?
- Discounted carparking, free dry cleaning and barista coffee & with hotel discounts of up to 70% off are available worldwide holidays will never be cheaper.
- Accor’s industry-leading training platforms Accor Academy and Typsy, supports your career development with unlimited access to qualifications, practical skills and leadership programs.
- Opportunity to grow and develop your career within an international hotel group with over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of like-minded professionals. Work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
