AddressHospitality is a work of Heart" at the Novotel Sydney Darling Square.
There is a unique opportunity for an experienced guest experience professional to join our leadership team as Front Office Manager on a full-time basis.
Reporting to our General Manager and with a hands-on approach, you as the Front Office Manager will manage the from office operations across reception, guest relations, telephones and night audit functions, while creating memorable and unique experiences for the guests visiting the Hotel.
We encourage you to bring the ‘real you’ each and every day, and connect with our guests and our people.
You will have the opportunity to build your own skills and expertise to reach your personal and career goals.
Job Description
- Management of the hotel Front Office operations to achieve a reputation as a market leader in individualized customer focused services.
- Full utilization of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.
- Effective supervision of all reservations, guests’ arrivals and departures ensuring that room allocations and check in/ check out procedures followed and guests and quality focused.
- With a hands-on approach, effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualized customer focused service in the hotel locality.
- Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
- Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
- Recruit, manage, train, develop and inspire the Front Office team at all levels and drive employee engagement
- Develop and implement strategies to minimize team member turnover.
Qualifications
- Hold a current RSA and First Aid Certificate.
- Relevant experience in similar roles with a proven success record and in busy environments.
- Strong leadership with the ability to work collaboratively with other leaders in the business.
- A passion for inspiring a team through coaching, career development and learning of new skills and abilities.
- Excellent communication skills with fluency in English; additional languages are a plus.
- Flexibility regarding your work availability is essential, as we operate 7 days a week, including public holiday
Additional Information
By joining Accor you will also be joining a company who thrives on growing and developing their people, and the career opportunities are endless. You will also have access to Accor discounts and benefits worldwide. Work Your Way with Accor so speak to us about what is important to you. If this opportunity sounds like your next career move, then please apply by following the links provided.
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
