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Form of workLockleys Dental Clinic is searching for a Front Office/admin coordinator with a vibrant personality to serve all our amazing Patients and support our Specialist and General Dentists
About you:
You dream of working for a practice which provides high-end services and exceptional patient experiences
You desire to work with a team of like-minded individuals.
You are friendly, enthusiastic, and self-motivated.
You are a personable individual who exudes sincerity, warmth, and confidence.
You want to feel valued, supported, encouraged, respected and rewarded.
You want to work in a practice where growing and learning professionally and personally are the norm.
About us:
The Practice is a well-appointed, stylish, busy 2-chair practice which hosts up-to-date technology.
It is one of four practices which are solely privately owned and overseen and managed by a group manager.
The vision is to have a boutique clinic providing comprehensive and expert dental care.
We care about the quality of the service provided by our team and clinicians. We provide training in communication and clinical skills. Our aim is to have a fully supportive team.
We are a high-end dental practice that does things differently. The patient experience through our practice is one of the utmost care and a partnership in their journey.
Every day we open our doors with the express purpose of making the Practice not only a compelling place to work but also an extraordinary experience for patients and their families.
About the Role:
This role would suit someone who is looking to progress their career into a more reception/administration role.
Previous dental experience is preferred but not essential, however, a background in customer service would be helpful.
Experience in talking confidently with people in assisting them to:
- Make all their appointments
- Explain their treatment plan and options to them
- Introduce any payment plans where required
- Processing payments for treatment carried out
- Productively manage and handle all cancellations, face-to-face or over the telephone
- Importantly, the ability to create an experience with them and not just an appointment!
The role would also include, but not limited to:
- Ensuring the smooth day-to-day running of the Practice
- Promotion of the Practice through internal and external marketing
- Following up with patients with outstanding treatment
- Ensuring that all systems and protocols are up to date and adhered to
- Preparing end-of-month reports
- Liaising with the management team
- The ability to multitask is essential on our front desk and actively being a team player to make the day and Practice run smoothly.
What we can offer:
- Full training
- Job stability
- Friendly work atmosphere
- Great Practice Culture
- Job Satisfaction
- Professional & Personal Development
- Supportive Environment
The successful applicant will need to be flexible in their hours to complement the business needs and be prepared to travel to different locations if required.
The role can be full-time or 4 days minimum
If you think you could be a great addition to our team, please email your resume along with a cover letter telling us about you and your experience in administration/reception, to:
**************@gmail.com
We will contact successful applicants to schedule interviews.
