Front Office Manager

· Live and work in the beautiful Greater Beedelup National Park, approximately 15 minutes from Pemberton
· Free self-contained accommodation
· Full-Time permanent role
The Role
We are currently seeking a dedicated and experienced full-time Front Office Manager to join our team at RAC Karri Valley Resort. As the Front Office Manager, you will play a crucial role in ensuring the smooth operation of our resort's front desk and guest services. You will be responsible for leading and supervising the Front Office team, overseeing daily operations, and providing exceptional service to our guests.
Key responsibilities include:
· Ensuring a high degree of customer service at the Front Office, providing all guests a warm welcome to the resort, and assisting with all aspects of their stay
· Driving effective leadership to ensure Front Office team members are engaged, enabled, and empowered to deliver RAC members and guests with excellent standards of guest services at the Resort.
· Being knowledgeable of and abiding by property rules, security systems, fire, health and safety and emergency procedures.
· Develop and implement procedures to enhance efficiency and guest satisfaction.
· Coordinate with other departments to fulfill guest requests and resolve any issues or complaints promptly.
· Monitor and maintain inventory levels of supplies and equipment necessary for Front Office operations.
· Prepare reports on occupancy, revenue, and other relevant metrics for management review.
About the location
RAC Karri Valley Resort is in the beautiful Southwest region of WA, approximately 3.5 hours’ drive from Perth and 15 minutes from Pemberton. The resort offers a range of accommodation to suit all travellers, including stunning lakeside rooms, forest chalets, and campsites. The resort is located on the edge of Lake Beedelup and surrounded by Karri trees in the Beedelup National Park.
What We Are Looking For
RAC is an iconic brand that resembles trust and integrity within the community, and we are looking for someone that can reflect these qualities. In addition to this you will have the following skills, experience, and attributes:
· Previous experience in Front Office, reception, or reservations
· Experience in managing and training a small team.
· Newbook (guest reservation system) experience preferred but not essential.
· Outstanding customer service skills
· Highly effective verbal and written communication skills
· Ability to work in a fast-paced environment.
RAC Benefits
· A competitive salary plus superannuation
· Self-contained onsite accommodation and utilities provided.
· Generous discounts on home and car insurance, plus free roadside assistance
· Access to a variety of Member benefit