Front Office Manager

• Front-Office Manager – run the Front Office including reception, bookings, payments, stock management and herbal preparation.
• Work closely with the practitioner to make the patient experience a great one.

Who Would This Role Best Suit?

• Someone with a background in working a busy and varied role such as a front-Office Manager or personal/executive assistant.
• Someone who works quickly, is efficient and excels at administration and dealing with people.
• Someone who wants a varied and busy Front Office role.
• Someone who is not ready to retire and still wants interesting and challenging work, but would only like to work two days a week for a better work-life balance.

About Evergreen Natural Health

We help people who have chronic health issues or are in pain. We do this by identifying the root cause of health problems and using acupuncture and medicinal herbs with the aim of resolving the root cause. We provide a highly effective natural approach to improving health and quality of life for our patients.  Evergreen Natural Health has been in Bairnsdale for 3 years and delivered around 10,000 patient appointments in that time.

We strive to make work interesting, rewarding and even a little fun too.

The Role

We are looking for a Front Office Manager to work two days per week. You will work closely with the practitioner to ensure the practice runs smoothly and to make patients feel welcome.

We provide a very pleasant and rewarding work environment.

We are looking for someone who would like to work 2 days a week (must be Thursdays and Fridays) – note: usually 8 hour days but actual hours may vary depending on patient load) at our busy Chinese Medicine clinic located in Bairnsdale (3 hours drive from Melbourne).

The practitioner relies on the Front-Office Manager for the smooth running of the clinic.

The role includes the following:

• Answer phones
• Book and change appointments using the clinic software (training will be provided)
• Meet and greet patients
• Prepare paperwork for practitioners
• Scan all patient records
• Manage herb and supplement stocks
• Prepare herbs (training provided)
• Some cleaning as required
• Take payments and issue receipts (including HICAPS claims)
• Other admin and duties as required

The Skills You Will Need to Do Well in the Role

• Efficient administration – you must be able to work quickly, be fast and efficient in the use of a computer (documents, spreadsheet and the patient booking application – which you will receive training on), able to manage all of the patient paperwork and take payments using our HICAPS machine.
• Excellent people skills – you must be great at helping patients feel welcome at the clinic and make their experience an enjoyable one.
• Reasonable maths skills – you must be able to calculate percentages in your head (eg. know what a calculation of 20% of 150 is) and be confident handling payments and cash and working out change if required.   If this seems basic to you, then you have the maths skills required.
• Multitask and work quickly – you must have the capacity to handle and prioritise many competing priorities at once (eg. greeting patients, taking payments and booking, producing paperwork and taking phone calls.  

Remuneration

• Casual position (two days per week - Thursdays and Fridays)
• $35/hour
• Ideally available for Immediate start.