Front Office Manager

Applications are now being sought for a suitable Front Office Manager to join our team working at our 4-star boutique hotel and spa at Mount Buller.

We are seeking a candidate who is an industry professional, looking to work with a team of like-minded people who believe in outstanding customer service. Working in a friendly supportive and encouraging environment. The candidate we are seeking will be able to lead a team but also work with them side by side to ensure that our clients feel like they are part of the family.

The ideal candidates will have a minimum of 2 years’ of hospitality experience in a similar role. As a front-line representative of the hotel, this role requires a polite and pleasant manner, immaculate presentation and an eye for detail is essential along with a passion for providing excellent customer service and exceeding guest's expectations. You must be prepared to work a six-day week throughout the winter season and always maintain a sunny disposition.

What will I be doing?

As the Front Office Manager your primary role will be to welcome and efficient check-in and check-out hotel guests. You will report directly to the General Manager. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Ensure the efficient running of all aspects of the Front Office environment
• Liaise with the Housekeeping Supervisor and external contractors in relation to the daily requirements
• Ensure a smooth and efficient experience is delivered to all guests at check-in, during their stay, and at check-out
• Accurately and efficiently process hotel reservations, whilst complying with operational policies and procedures
• Respond to all incoming phone calls, emails, and guest queries in a timely, professional, and polite manner
• Assist in maximising hotel occupancy and revenue through effective utilization of accommodation rates, promotional packages and upselling
• Adhere to strict security and privacy policies and procedures, in relation to clients financial and personal information
• Processing and reconciling EFTPOS, cash and online payments and end of shift handover according to procedure
• Maintain and process guest accounts, ensuring all charges are accurately posted in a timely manner
• Provide exceptional levels of guest service
• Liaise and assist housekeeping with checking of rooms prior to guest’s arrival
• Assist and effectively communicate with other departments wherever necessary and maintain good working relationships
• Comply with hotel security, fire regulations and health and safety legislation

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a similar role
• Excellent administration and sales skills
• Excellent written and verbal communication skills
• Passion for delivering exceptional levels of guest service
• Ability to problem solve and work under pressure
• Flexibility to respond to a range of different work situations
• Ability to work independently and in a team
• Attention to detail

• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Industry-relevant tertiary qualification
• Extensive experience in a similar role
• Experience using a Property Management System 'RMS'
• Sound knowledge of all MS Office programs
• Australian resident or must have a current working visa for Australia

What will it be like to work for Breathtaker Hotel and Spa?

Breathtaker Hotel and Spa is a luxurious boutique 4-star hotel centrally located in the Mt Buller village. We offer guests a unique experience in the ski fields, with multiple food and beverage outlets, a day spa, and the finest in accommodation, service, amenities and value.

The philosophy of Breathtaker is a simple and effective one:

“Every day, we strive to create a truly unique, enjoyable and memorable experience for every guest.”

We achieve this by consistently offering:

• Outstanding service by caring staff
• Clean and well-appointed property
• Unique and versatile facilities
• Value for money
• A 'Yes' attitude-always

The above goals can only be reached through a safe, fulfilling and supportive work environment. The Hotel as a whole, and the departments within, can only operate effectively by working as a team. Each and every team member plays an integral role in the success of what we do.

The Benefits

We offer competitive rates and packages inclusive of onsite full board accommodation in a shared room that includes Wi-Fi, cleaning of communal staff areas, weekly laundering of linen and three meals a day.

Apply Now

If this sounds like the position for you and you meet the criteria, then we would love to hear from you.

Please send your CV, Photo and Cover letter to *******@breathtaker.com.au