Front Office Manager

(Job Number: MEL15505)
Front Office Manager CROWN PROMENADE At Crown Resorts, our purpose is simple. Together, we create exceptional experiences with respect and care for our communities. Our employees embrace our company values through our behaviours. We act with integrity, we care, we strive for excellence, and we work together. We uphold these values in every interaction, whether it be with customers, our colleagues or the broader community.
Located in the bustling Southbank, Crown Promenade delivers stylish, modern luxury accommodation only minutes from the CBD. Reporting to the Rooms Division Manager, the Front Office Manager will be responsible for leading, mentoring and developing a large team. Your focus will be on developing a high performing guest centric team whilst efficiently managing all Front Office operations including Front Desk, Concierge and Duty Managers.
Experience Required:
Extensive Hotel Front Office experience within a 4–5 star property.
Exceptional customer service skills.
Demonstrated leadership skills through the ability to train, motivate and develop your Front Office team.
Excellent communication skills.
Ability to anticipate the needs of guests and exceed satisfaction levels.
A talent to establish rapport to assist with negotiating and influencing outcomes.
Experience in strategy development and business planning.
Exceptional grooming and presentation standards.
Proficiency in Microsoft office suite of products and OPERA (preferrable).
What we offer you:
Fun, friendly and social team environment.
Complimentary meals while on shift in our staff restaurant.
Tailored, high quality uniforms that are dry cleaned for you before every shift.
Great working environment where you will receive ongoing support and training.
As part of Crown’s inclusive culture, we strongly encourage applications across all cultural backgrounds, genders and abilities. Please contact recruitment@crownmelbourne.com.au for more information.
Applications close Friday 1 March 2024
Job Hotels
Primary Location Melbourne
Position Status Full Time