Address- Seasonal role - Starting March 2024 until September 2024
- Relocate to the amazing Kimberly region.
- Opportunity for growth and movement within a large national company
About Us
G’day Group
G’day Group is the undisputed leader in regional travel, with over 85 properties across Australia’s most sensational destinations. We have a range of the best accommodation to bring people, places, and communities closer together.
Triple J Tours
Experience the wonders of the Kimberley with Triple J Tours. Cruise through ancient landscapes and cultural marvels, from the awe-inspiring Horizontal Falls to the stunning Buccaneer Archipelago. Led by expert guides, delve into rich indigenous history and vibrant traditions. Whether seeking adventure or serenity, Triple J Tours promises an unforgettable exploration of this remote Australian gem.
The Role
Reporting directly to the property Operations Manager, you will be leading and supporting a customer service focused team and overseeing all aspects of day-to-day Front Office/reservations operation, so it runs like clockwork. You can use your own initiative and draw from your past expertise and experience to develop the team and ensure vast knowledge of the local area and property.
Duties
- Managing a Front Office/reservations team to ensure high standards of customer service
- Ensuring all guests are assisted in a timely manner
- Being a point of contact for enquiries and a having a wealth of knowledge on the facilities and surrounding area
- Managing trade partnerships with external stakeholders
- Reconciliation of tours and manifests
- Onboarding, training and developing your team
- Effectively manage guest feedback and handle conflict
Skills & Experience
- Experience in scheduling using FareHarbour Management system.
- Ability to communicate through the team standards, policies and procedures.
- Strong organisational skills and attention to detail.
- Managerial experience in a similar role.
- Fantastic customer service.
- A fun, energetic, hardworking and lively personality!
- An admiration for living in remote, natural environment.
Benefits
- Working in the beautiful Kimberley Region of Western Australia
- Future opportunities within the company
- Strong support from Management and Head Office
- Access to EAP
- Extensive employee benefits - discounted flights, accommodation, car hire
- Discounts across 300+ G'Day and Discovery Parks throughout Australia
The way we manage our environmental and social responsibilities has a far-reaching impact. We’re strongly committed to growing with care through supporting our people, giving back to the communities we operate in, and protecting our environment.
Discover more to life - APPLY NOW!
This role includes extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery
**Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges.
**Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges.
