Front Office Receptionist

Hotel Northbridge is currently looking for a suitably experienced  Front Office Receptionist to join our Front Office team.  

You will be responsible for:

• Greeting guests, answering inquiries, and providing assistance with check-in and check-out procedures.
• Handling reservations, cancellations, and modifications, and ensuring accuracy of booking information. 
• Assigning rooms to guests based on their preferences and availability.
•  Collecting payments, processing credit card transactions, and managing cash transactions. 
• Providing information about hotel facilities, services, and local attractions to guests.
•  Answering phone calls, responding to emails, and taking messages for guests and other departments. 
•  Resolving guest complaints, addressing special requests, and ensuring guest satisfaction.
• Monitoring the lobby area, ensuring security protocols are followed, and assisting in emergency situations. 
• Maintaining guest records, updating databases, and completing paperwork related to Front Office operations.
• Liaising with other departments such as housekeeping, maintenance, and food and beverage to coordinate guest services effectively.

Our ideal candidate will have:

• Front Office experience within a 4 or 5 star hotel (essential).
• Excellent organizational, time management and computer literacy skills
• The ability to deal with guest issues in a timely, positive and professional manner
• Strong attention to detail, interpersonal and communication skills
• A high standard of personal presentation
• Previous cash handling experience
• The willingness to work 24 hour rotational shifts as required
• Experience using roomMaster (preferable).
• Ability to work a 7 day roster across both day and night shifts.

This role will start as casual with the potential to be made full time in the future.

Only short-listed candidates will be contacted.