Job description
Torquay | RACV Torquay ResortCasualCompetitive Hourly Rate + Penalties + Super | Discounts on RACV products Great things start hereBe part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At RACV Torquay, situated at the start of Victoria’s Great Ocean Road and famous surf coast, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience. About the opportunityAn exciting opportunity has become available for a Casual Front Office Receptionist, to join our team and warmly welcome guests. In this role, you will be the face of the resort and the first point of call for all things Torquay, utilising your amazing customer service skills to provide our guests with a memorable experience. This could be just the right role for you?Day to day your duties will include guest check ins and check outs, accommodation reservations, processing payments, maintaining records, providing information to guests about accommodation, rates and amenities, upselling products & services, answering incoming calls & general enquiries, assisting guests with their requests and work closely with other departments. Full availability and flexibility to work a variety of shifts on a rotating roster is essential for this role.The role is a casual position. What you'll need to be successfulMinimum 1–2 years Front Office Receptionist experience in 4-5 star hotel/resort environment A professional face-to-face and telephone manner, active listening, strong interpersonal and communication skillsWork well under pressure, in a team environment and with diverse groups of peopleExcellent admin skills including attention to detail, problem solving, organisational and efficient time management skillsExperience with Opera and RMS operating systems desirable but not essentialFull working rights in Australia We are offeringCasual Hourly rate + penalties for evenings, weekends & public holidaysOngoing career development and personal growth opportunitiesSubsidised meals while on shiftUniform provided + Free parking onsiteDiscounts on RACV products including our portfolio of 8 Resorts and 2 clubsDiscounted Gym membership for employees with access to the Gym, pool and classes. Be part of a team who cares. Back your ambition and find a new career with RACV. Application processYou can learn more about the RACV at careers.racv.com.auApplicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.Submit your CV via the link below.
Address
Torquay, VIC
