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SalaryAbout us
Melbourne’s 5 star hotel, Pullman Melbourne City Centre boasts contemporary design that plays on the senses to create the perfect destination for work and play. At Pullman, connections are seamless and intuitive: every element has been thoughtfully considered and tailored to the modern-day traveller seeking an authentic Melbourne experience. With the city’s best food and fashion on its doorstep, Pullman offers a new level of urban sophistication – an oasis of style in the heart of one of the world’s most cosmopolitan cities.
About you
We are currently seeking a Front Office Supervisor to join our team to work Full-Time. The successful applicant will
- Have previous experience as a Guest Services Agent (Hotel Receptionist)
- Currently hold an RSA certificate
- Have an exuberant personality and exceptional people skills
- Be well presented, confident, articulate and extremely resourceful
- Excel under pressure whilst paying attention to the finer details
- Like to have fun at work
- Must be flexible & available to work weekends
- Previous Supervisory experience advantageous
About the role:
Tasks will include but not be limited to:
- Liaising with all departments on a daily basis and assisting where necessary
- Be ‘hands on’ and assist with the completion of daily tasks for all Front Office staff if necessary
- Manage the reception team throughout your shift - prioritise tasks and delegate duties efficiently and fairly.
- Co-ordinate Receptionist meal breaks, start and finish times.
- Ensure team members presentation is consistent with staff handbook; uniforms correctly presented and name badges worn at all times.
- Where necessary, brief the reception team before commencement of shift, to ensure that any important details are handed over
- Assist guests with general enquiries and directions and be able to answer all enquiries in a knowledgeable manner and Ensure guests’ special needs and requests are fulfilled or recorded and communicated to the relevant departments
- Ensure staff presentation is consistent with Hotel staff handbook; uniforms correctly presented
In return for your commitment we will provide consistent hours, fantastic career and training opportunities, employee benefits and excellent working conditions with a supportive and fun team.
You must have full working rights in Australia. Applications from Working Holiday or Student Visa Holders cannot be accepted at this time.
