Front Office Team Leader

The award winning Sebel Melbourne Docklands is looking for a full-time Front OfficeTeam Leader to join us on a full time basis. Joining a small team of Front Office professionals, the front-Office Team Leader will need to have proven leadership, communication, customer service and organisational skills to join our Front Office Team and assist Front-Office Manager for the smooth operations of the hotel. 

To be successful in this role, you will need:

• At least 2 years experience with Accor background
• Opera PMS knowledge is Essential
• Great empathy and communication skills with a customer first mindset
• Ability to work a rotating roster including weekends and public holidays
• Ongoing and unrestricted working rights for Australia
• Ability to handle multiple priorities simultaneously
• Available on Weekends and Public holidays

Important and essential duties may include, but are not limited to, the following:

• To monitor duties and responsibilities of Reception team and ensure that work processes are carried out systematically in a logical order;
• To ensure Reception operation has proper staffing at all times. Monitor staffing and scheduling; 
• To ensure that policies and procedures are properly understood and followed through;
• To ensure that company’s philosophy, company culture and procedures are properly understood and followed through daily;
• To ensure that the Reception Training Manual is continuously updated, maintained and used effectively;
• To respond to changes as dictated by the industry, hotel and owning company;
• To ensure that the Reception team provides exceptional guest service in line with Company standards at all times to Hotel guests and internal customers as appropriate;
• To ensure group preparation and guest room allocation are done appropriately and accurately;
• To assist in greeting and checking- in all repeat guests and VIPs, or to ensure that they are met personally;
• To ensure that the Reception team is familiar with the hotel’s products and services;
• To personally and frequently verify that guests are receiving the best possible service during check-in and check-out; and etc.

As part of this Accor franchise property, you will have access to:

• Accor discounted accommodation rates
• Discounted F&B options
• Complimentary parking or close to public transport (Free Tram Zone)
• Opportunity to work in a casual yet professional environment

If this is the opportunity you are looking for, apply today.