AddressSage Hotel Ringwood with 120 modern rooms, spans five floors above Eastland. Enjoy the convenience of having the shopping centre at your doorstep and the comfort and hospitality that Sage offers including free Wi-Fi, co-working, gym, conferencing and meetings, restaurant, bar, in-room dining and function spaces
About the Role
As an experienced Hospitality professional; you will be part of a dynamic, service-driven team, creating memorable experiences for our guests. Reporting to the Rooms Division Manager & Duty Manager; you will be responsible for leading the Front Office team to ensure guest satisfaction & the smooth running of reception operations.
Position Responsibilities:
- To assist in all aspects of running the front desk and supporting the team
- Warmly welcome guests upon arrival and ensure a seamless check-in/check-out experience is delivered
- Coordinate and oversee the running of the hotel in the absence of Senior Management
- Handle and resolve any guest concerns effectively with confidence and in a professional manner
- Ensure the team is consistently being trained and developed for future growth opportunities
- Accommodate the requests and needs of all guests, make recommendations, upsell rooms and related services.
- Answer all incoming calls promptly and pleasantly and provide appropriate assistance
- Responsible to maintain an updated MOD log on every shift
- Check rooms, making sure any special requests are carried out accordingly
- Be level headed to handle any emergencies within the hotel, including acting as the Chief Fire Warden and First Aid Officer
- Experience in overnights and rolling the system seen as advantageous
Skills & Experience
- The ability to curate memorable experiences for our guests whilst building sincere emotional connections
- 2 years’ experience in Front Office within a 4/5 star hotel
- Professional verbal and written communication skills and an eye for detail
- Impeccable grooming and presentation
- The ability to multi-task, work under pressure and problem solve effectively.
- The flexibility to work a 24/7 roster, including public holidays and weekends.
- Experience with a hotel property management system
- A current First Aid Certificate and RSA Qualification
In return we offer:
- Career growth opportunities throughout the Vista Hospitality Group
- Food & Beverage and accommodation discounts across the Vista Hospitality Group
- A free Familiarization Stay
- Referral incentive program
- An EAP program and steadfast commitment to creating a positive staff culture
We thank all interested parties in advance for their applications. However, only successful applicants will be contacted. Vista Hospitality Group is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviors that are contrary to providing a safe, inclusive & respectful environment for all.
