Full-Time Or Part-Time Receptionist

• Exclusive Staff Benefits for Your Well-being: Elevate your lifestyle with fantastic discount staff rates for our Pilates and strength classes. 
• Discount Privileges Across Healthia's Spectrum: Enjoy substantial discounts on all services and products offered by Healthia and our affiliated entities. 
• Exceptional Employee Referral Program with Lucrative Rewards: Your connections are golden, and we want to reward you handsomely for it! Our excellent Employee Referral Program offers rewarding monetary incentives for referring talented individuals to our team. 
• Caring for You Beyond Work: Gain access to our Employee Assistance Program, ensuring you have the necessary support for any personal or professional challenges. We're here for you, every step of the way.
• Indulge in Retail Perks: Experience the joy of shopping with our enticing retail incentives. Elevate your lifestyle outside the workplace, turning your purchases into delightful rewards.

Our team is passionate about their work and thrives in an environment where camaraderie and enjoyment are just as important as professionalism.

With an experienced team of physios leading the way, you'll have the opportunity to learn from the best while contributing to our well-established network of practices. Operating for over 20 years in Townsville, our clinics have built a reputation for excellence and reliability in providing top-notch care to our community.

If you're ready to be a part of a dynamic team that values both work and play, then we want to hear from you! Join us in making a difference in the lives of our patients while enjoying a supportive and fulfilling work environment. 

As a Receptionist with North Queensland Physiotherapy Centre, you will play a pivotal part of a vibrant healthcare network.  As the face of our organization, you'll have the opportunity to interact with a diverse range of individuals and contribute to our mission of providing exceptional care to our community.

• Network of 3 Local Clinics: Our clinic is part of a dynamic network comprising three local clinics, each committed to delivering top-tier healthcare services. This expansive network not only enhances our resources but also fosters a collaborative environment where ideas are shared, and professional growth is encouraged.
• Affiliation with Multiple Local Sporting Teams: We are proud to be affiliated with various local sporting teams, including the esteemed North Queensland Cowboys. As a receptionist, you'll have the chance to engage with athletes, coaches, and sports enthusiasts, further enriching your experience and broadening your network within the community.

• Greet and assist patients with warmth and professionalism, ensuring a positive experience from the moment they enter our clinic.
• Manage appointment scheduling and ensure accurate documentation of patient information.
• Coordinate with healthcare providers and support staff to maintain efficient clinic operations.
• Handle inquiries over the phone, via email, and in person, providing helpful information and directing queries to the appropriate channels.
• Assist with administrative tasks such as filing, data entry, and inventory management to support the smooth functioning of the clinic. Assist with maintaining a high standard of cleanliness and presentation of the practices to enhance patient experience.

• Previous experience in a receptionist or customer service role preferred.
  Excellent communication skills, both verbal and written, with a courteous and empathetic demeanor.
• Strong organizational abilities and attention to detail, capable of multitasking in a fast-paced environment.
• Proficiency in basic computer applications such as Microsoft Office Suite and experience with electronic medical records systems is a plus.
• A positive attitude and a genuine desire to contribute to a collaborative team environment.

• Allied Health/ Medical administration experience
• Experience with third party companies like NDIS and Workcover

You will thrive in a customer service environment and possess strong interpersonal skills. You handle high-pressure situations with grace, be organized and have a genuine desire to assist others. We are willing to be flexible for the successful candidate who shows a strong interest and investment into teamwork.

North Queensland Physiotherapy Centre are a part of the Healthia Group, a company that offers a supportive and cohesive workplace culture with integral educational and career growth opportunities. If you are successful in this application, you will immediately be connected to a network of Allied Health practitioners and Support Services across over 300 practices in Australia. 

We have been operating for over 20 years, based in Townsville, North Queensland. Our team of nine Physiotherapists pride themselves in offering a ‘hands-on’ approach, personalised level of expertise and an active rehabilitation approach, using a wide range of drug-free techniques to relieve pain, restore movement and prevent further problems. Our team treat people of all ages with physical problems caused by illness, accident, or ageing.

If you feel you may be the right person to join our team, please apply directly via the SEEK advertisement. Please include what hours per week you require and whether you are interested in a part-time or full-time role.

Note that remuneration will be dependent on experience and will be discussed with chosen applicants.